Zach Aronson
2 Bronze

XPS 13 9300, webcam not working

I just got my XPS 13 9300 motherboard replaced and after I got it replaced multiple things are not working. The built-in webcam is not working, the microphone is not working, and I am not able to download Dell Mobile Connect because Microsoft says my system is not compatible. I have been on the phone multiple times and nobody can seem to know what to do to fix the problem. The error code when I go into the camera app is 0xA00F4244 <NoCamerasAreAttached>.

0 Kudos
3 Replies
LSUFAN51
6 Gallium

Re: Webcam

You tried downloading Dell Mobile application and other drivers from your Dell Product Support page? I am asking because some people go to third party site or goggle them instead of getting them directly from Dell website.

Drivers & Downloads | Dell US

0 Kudos
Zach Aronson
2 Bronze

Re: Webcam

yes

0 Kudos
DELL-Cares
Moderator
Moderator

Re: Webcam

Hello,

Hope you're doing well.
We do not mean to rush you. I understand you might have other priorities.
We did not hear any response from your end. 
Feel free to drop in a message here if you need any help.

Kavyashree


Social Media Support

#IWork4Dell
To help us troubleshoot, click our Dell-Cares name and send us a private message with your Dell PC or Monitor Service Tag number

0 Kudos