XPS 13 9310 2-in-1 Crashes After Going Into Standby

I have the exact same issue described by all the users in this thread, I have had this laptop for just 3 months now and the overheating/spontaneous shut down after idle has started to happen 2 weeks ago, no reason why as I have not installed any new apps or done anything weird with the laptop. The tech support is horrible and after spending 3hours on the chat/phone with their offshore support person, he updated my BIOS, drivers etc, and then a day later it crashed again, it is now a daily event and they asked me to just do a factory reset and reinstall OS which according to users in this thread, it was not the fix. I don't understand how this laptop is hailed as top of its class and ranked #1 across all those laptop ranking pages, this is marketing and Dell needs to give us a solution!

Update on support ticket with Dell. After some remote troubleshooting I have been advised the motherboard needs replacing. I'm not convinced that is the issue resolution, but I am not the expert. Am awaiting advise on logistics for getting this done now.

I am having the same issue as well,

I just noticed today a new BIOS update Version 2.1.1 mentioning: "- Fixed the issue where the system stops responding when it in idle state."

Has anyone tested if this solves the problem?

After testing BIOS 2.1.1 I confirm that the issue persists.

This is too frustrating, we cannot take advantage of the evo 1 second wake because of this.

i am having this issue on my regular 9310 just after applying a registry hack for a other problem:

The bluetooth mouse lag issue

rollbacking the hack solve the sleep crash SOLVE issue for me (but make the BT mousse unusable) 

-- rollback.reg ----------------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_8087&PID_0026\5&1210a828&0&10\Device Parameters]
"DeviceSelectiveSuspended"=dword:00000001
"SelectiveSuspendEnabled"=-
"SelectiveSuspendSupported"=-
-- rollback.reg ----------------------------------------------

Hi,

Please private message and let us know more about the issue, your private Service Tag, all of your troubleshooting, current BIOS installed?

FAQ Modern Standby

Same problem for me. The April 14 BIOS update decidedly made things a lot worse. My laptop now crashes every single time I close the lid, unless I shut it down completely before. The BIOS update also messed with the fingerprint reader. It was no longer visible to the system. Had to disable the reader and then re-enable it, with a reboot in between each step before it worked again. This is completely unacceptable - please Dell fix this ASAP, I really need this laptop for work. 

Hi there, greetings from Poland !

exactly same story with XPS17 9700, top-specs, with latest bios, drivers, etc.  Hangs just after entering sleep mode, gets extremely hot and only cold reset wakes him up. MIne is connected to TB16 , but behaves same in standalone. 

I can't imagine, what would happen, when laptop would be stored in a closed case in plane or smth .This is a REAL danger, 

Regards,

Mati.

Any update?

Motherboard replacement finally scheduled in for next week - supply chain issues apparently. FYI my BIOS is 2.2.1 - but still having the hanging, and hotplate, issues.

I have the same problem XPS 13 9310. Notebook freezes when goes into Sleep mode. Only hard reboot (5-10 sec power button) restarts it. 

I noticed that such a behavior takes place when the laptop is connected to the dock (Belkin Thunderbolt 3 plus). Dock is used to connect dual monitors Dell 4k@60Hz and USB hub on the monitor.

All the latest drivers installed and BIOS 2.2 (latest, I believe) is updated.

In Windows Event Viewer I see multiple critical events and errors. Will attach some screenshots below.

Not clear what to do. It is really sad and would be great to solve it. 

Same here with a new 9310 (not 2-in-1) with the latest BIOS (2.2) installed. I am wondering, has anyone tried downgrading the BIOS to 2.1?

It crashed again. I just locked Windows and left the laptop alone for several hours. I am not sure what exactly happened during these 2 hours but when I came back, it did not respond to anything. Had to restart it with 10 sec power button.

Laptop was connected to the dock Belkin Thunderbolt 3 Plus.

And I can see that Windows Event Viewer captured another Critical event.

Dell, please investigate it and fix asap.

May I ask whether you have dual boot in your laptop? Have you also installed Linux?