5 Posts

36798

November 5th, 2020 04:00

XPS 13 9310 & Ubuntu 20.04

Hi,

On the Dell US site one can buy a XPS 13 laptop with Ubuntu 20.04:
https://www.dell.com/en-us/work/shop/dell-laptops-and-notebooks/new-xps-13-developer-edition/spd/xps-13-9310-laptop/ctox139w10p2c3000u?view=configurations
Specs can be adapted up to 32Gb Ram and the latest 11th Gen Intel CPUs.

Too bad, on the Belgian Dell site, the only XPS Developer edition is an old version (7390) that comes with Ubuntu 18.04, is limited to 16 Gb, and has a 10th gen Intel CPU.
https://www.dell.com/nl-be/work/shop/dell-laptops-en-notebooks/xps-13/spd/xps-13-7390-laptop/bnx73924

There is, however, a Windows version with decent specs for the new XPS 9310, but the Killer AX500 Wifi that comes with this one seems to be unsupported under linux:
https://www.dell.com/nl-be/work/shop/dell-laptops-en-notebooks/nieuw-xps-13/spd/xps-13-9310-laptop/bn93208

Anyone any experience installing stock Ubuntu 20.04 on the latter one?
Or any Dell employee active on this forum that can shed a light on whether and when a high-end spec XPS 13 with Ubuntu 20.04 wil be available for purchase via the Belgian site?

3 Posts

November 22nd, 2020 23:00

Hi,

I've bought the European version of the XPS 9310 with AX500 Wifi. I confirm the Wifi does not work on Ubuntu 20.10. Recompiling the last kernel with ath11k does not work either (yet): system is too unstable and freezes.

Meanwhile, I've bought a cheap Wifi dongle.

4 Posts

January 1st, 2021 20:00

Turns out I had 2 bad flash drives! I was finally able to install the standard Ubuntu 20.04.1 LTS. Thanks!

4 Posts

November 5th, 2020 06:00

I had the same situation with the Dell Nederland site. When the XPS13 9310 came out it was offered with ubuntu 20.04. Then the ubuntu option was taken off the site. I went ahead and bought anyway. So it arrived with Windows 10 Home.

I installed the regular ubuntu 20.04.1 image downloaded from the ubuntu website and during the install it installed the oem kernel 5.6.0-1032-oem. This, I think, is the kernel version needed for correct use of all the hardware. Have setup the fingerprint reader and seems to work fine. Have tested speakers, bluetooth and microphone and all seems to work ok.

4 Posts

November 5th, 2020 06:00

By the way, if you do decide to buy the windows version you can request Dell support to refund the money for the windows licence. Windows 10 Home is 100 euro and together with 21% btw I got back 121 euro. I think the price of windows 10 pro is 188 euro.

5 Posts

November 8th, 2020 09:00

Hi @MattGos , would you mind sharing whether you have the 16Gb or 32Gb version on which you run 20.04?

I did some further reading, and the 32Gb comes with the Qualcomm AX500 wifi, which needs an ath11k driver which will only be present in Linux kernel 5.9 (planned for Ubuntu 21.04 I guess)

On the other hand, Ubuntu seems to have certified what looks like this configuration for Ubuntu 20.04:
https://certification.ubuntu.com/hardware/202007-28063

So confusing, but I'd rather not risk buying a laptop on which I will not be able to use the wifi

5 Posts

November 23rd, 2020 00:00

Hi @lerela, thanks for the confirmation of this issue.  I think I will take the same approach as you to this problem.
Which USB dongle did you buy?  Linux drivers for these sort of devices doesn't seem too good either.

3 Posts

November 23rd, 2020 02:00

Hi @gnthr, you're right, it's a little tricky. I bought a cheap Aigital B07TGHL89V without knowing beforehand if it'd work since the chipset is generally not shown.

Turns out it's a Realtek  RTL8811CU which works with a simple solution: https://askubuntu.com/a/1163018

If possible, try to search the exact chipset of the dongle and search it online before buying.

4 Posts

December 1st, 2020 01:00

Hi again, The following link is the ubuntu certification for the system I have, https://certification.ubuntu.com/hardware/202007-28045

4 Posts

December 1st, 2020 01:00

Hi, yes I am running 20.04.1 LTS on the 16gb version. Mine has the Wi-Fi 6 AX201 installed. And yes the WiFi works. For information, here follows the HW probe of the system, https://linux-hardware.org/?probe=ba53f6e513

1 Message

December 23rd, 2020 09:00

Very sad. I really wanted to buy this laptop.

4 Posts

December 27th, 2020 00:00

I bought the USA version with AX500 wifi naively thinking it would work with Ubuntu since earlier models had.

I couldn't even get the USB of the Ubuntu 20.04.1 LTS to boot as it gave me errors like:

buffer io error on /dev/sda3 async page read

and then hung the computer.

Should I be using 20.10?

I've seen a Dell version of Ubuntu mentioned but haven't found it. Should I be using that and where do I get it?

I don't mind using a wifi dongle until there is good support for the AX500.  At this point I'd like to get Ubuntu installed at all.

Any advice welcome. Thanks!

4 Posts

December 28th, 2020 15:00

Also, to clarify, it came with the Killer Wi-Fi 6 AX1650 (2x2) and Bluetooth 5.1.

4 Posts

December 28th, 2020 15:00

A helpful reponse on my Ask Ubuntu post at https://askubuntu.com/questions/1303278/anyone-able-to-run-ubuntu-20-10-or-20-04-1-lts-on-new-dell-xps-13-9310-touch-lap pointed me to the Dell OS ISO recovery image download page at https://www.dell.com/support/home/en-us/drivers/osiso After entering my service tag it said "A Dell recovery image is available for this system." but the only thing listed to download was "Windows 10 Home, 64-bit 7.51 GB". How can I get the Dell Ubuntu ISO?

5 Posts

December 28th, 2020 23:00

Hi, I can't tell from experience as I still don't have mine (ended up ordering the 2-in-1 version because the normal 32Gb version disappeared from the Belgian Dell site, and now Dell lost track of my order... not sure if this is going to be ok... quite frustrating) The stock Ubuntu version should work IMO. I've seen people reporting that it detects the Dell hardware during the installer and installs an optimized oem kernel instead of the generic one. My first thought would be to use another USB stick - maybe there's a problem with this one? If you can't make it work, people on the Ubuntu forum might be able to help you out find the root cause of this issue?

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67 Posts

January 6th, 2021 20:00

In trying to get smooth video, I appear to have a partial upgrade to Groovy. I now have both WiFi and smooth video, so I'll count myself lucky. I also seem to be getting updates to the hybrid installation I have.

Here's to hoping Hirsute has everything supported... I may have to reinstall in April, but for now I'm good.

 

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