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November 21st, 2019 17:00
XPS 13 9350 Active Cooling System Error after Replacing Battery
I just replaced the battery in my XPS 13. Immediately after booting up, I got an error that the Active Cooling System has a problem. It doesn't appear that the fan is running anymore. Everything else works.
Any suggestions on what the problem might be?
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U2CAMEB4ME
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November 22nd, 2019 14:00
Welcome to the Dell Community @mikeschumann
What happens when you remove/disconnect the replacement battery???
Did you check to make sure the fan connector did not come loose???
Anything blocking the fan???
Did you try resetting the CMOS by disconnecting the "Main" and the "Coin-Cell" battery???
Best regards,
U2
ali.ghutmy
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January 18th, 2021 08:00
Hi did you ever figure this one out? I'm having the same issue with my XPS 13.