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Cris_1987

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753

May 14th, 2020 17:00

XPS 13 9350 - Bluetooth issues

Hi there,

I bought a Sony Bluetooth headphones but I couldn't connected to my laptop (XPS 13-9350/2016). They connected easily to a HP laptop, but Dell is giving me headaches. I was looking for solutions for hours on web, but nothing worked. The problem seems to be the following.

1. The pairing is seemingly successful. My XPS sees my headphones and pairs with them.

2. in the Bluetooth screen my headphones appears but just as "paired". When I click on "Connect", it says it cannot connect.

3. So, the device is paired, but not connected. This explains why I don't hear anything through my headphones and if I go to the playback tab in sound settings, my headphones don't appear, just the Dell incorporated speakers/headphones.

I read here and there that the problem is the Bluetooth driver (which, obviously, already updated), but no solution so far. I paired and unpaired my headphones many times, install and uninstall Bluetooth drivers many times, I reset the BIOS, I activated all Bluetooth services, among other things...but nothing.

Can anyone tell me if there is any solution to this? I wouldn't want to reset my laptop to connect a pair of headphones...

1 person also has this problem

kuru242xps9350

1 Message

February 23rd, 2021 05:00

Hi

@Cris_1987  You have not Mention your Headphone model. But there is a peculiar thing for SONY, well at least for my WH-CH700 model. I tried everything from install uninstall new driver old driver update roll back nothing works. Hardware is Dell 1820 Bluetooth. And problem remain same as yours. Then I find the trick, turns out it is not a Dell hardware or windows issue.

First clear any old pairing for the headphone from PC, update Bluetooth driver to the latest one.. Turn off Bluetooth on PC. Press the power button on headphone and do not release until you hear pairing mode activated (1st you will hear headphone is turned on notification). then release the power button. Turn on Bluetooth on PC and add as a new device, then it is smoothly connected. It worked in my case.

Good luck, I was almost going to change my wlan/bluetooth card on Dell, many forum says that helps if you switch to intel wlan/bluetooth hardware.

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