Thanks for posting. Apologies that your system is not performing as expected.
Unfortunately from what you've described, it appears the fan may have failed. More than likely the fix for this would be to replace the fan. Have you been able to open the case or check for debris or dust clogging the ventilation system?
If require further assistance and the system is under warranty, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service response.
robert p
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9.4K Posts
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January 11th, 2019 05:00
Hi golfr01,
Thanks for posting. Apologies that your system is not performing as expected.
Unfortunately from what you've described, it appears the fan may have failed. More than likely the fix for this would be to replace the fan. Have you been able to open the case or check for debris or dust clogging the ventilation system?
If require further assistance and the system is under warranty, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service response.