I have the same issue on an XPS 9380. I'm running Windows update and Dell Update tools, and both say I'm all up to date, but when I run Dell SupportAssist (v3.2.1.94) or check drivers via the Dell support website it keeps telling me I need to install the Intel chipset device software driver v10.1.17903.8106. I've now installed the driver update a coup[le of times, but it still comes up as required. @chenks76 - did you get a fix in the end?
and to be honest i wasn't convinced that the responses from Dell even fully understood the issue.
clearly the dell support website thinks i need an intel chipset driver update, but the dell supportassistant tool (which is a completely annoying piece of bloated software IMO) says i don't. so which one is right? and why, when i then manually download the suggested intel chipset driver update from the site does it apparently do nothing to rectify the problem?
I have the Dell XPS 15 9570 and the same problem. It is not actually a big problem, but it is something that annoys me a lot. Unfortunately, I haven't found a solution yet. Once I did a new, fresh installation of windows and the update didn't show up again. But then I needed another fresh isntall of windows ,because of different problem, and sice then it still shows me the update every time again. What is the device called in device-manager anyway?
I have the same issue on my DELL XPS 15 9575. Support assist via DELL update web site always shows that Intel Chipset Device Software Driver need to be updated. I downloaded and ran update 10 times and and still says that driver need to be updated.
I've raised multiple posts about this on my 9380. I've tried it so many ways, and I'm convinced it's a software issue. I'm ignoring it, but it really should be removed from Dell Update / Dell SupportAssist / Dell Support Website as it's not functioned properly since April when it was originally released.
Dell-SreejithR
4 Operator
•
3.4K Posts
0
March 25th, 2019 12:00
You were requested to send a private message for us to check the tag, warranty & Support assist tool details.
DGLASBR1
2 Posts
1
May 12th, 2019 02:00
chenks76
1 Rookie
•
96 Posts
1
May 12th, 2019 04:00
no i didn't.
and to be honest i wasn't convinced that the responses from Dell even fully understood the issue.
clearly the dell support website thinks i need an intel chipset driver update, but the dell supportassistant tool (which is a completely annoying piece of bloated software IMO) says i don't. so which one is right? and why, when i then manually download the suggested intel chipset driver update from the site does it apparently do nothing to rectify the problem?
I also this have this issue that i reported here (https://www.dell.com/community/XPS/XPS-13-9360-Windows-10-IRQL-NOT-LESS-OR-EQUAL/m-p/7281371#M27183) and i'm suspecting the two issues are related.
amohannadi
9 Posts
1
May 23rd, 2019 12:00
I am facing the same issue with my Dell XPS 13 9360.
Anyone got solution so far?
chenks76
1 Rookie
•
96 Posts
1
May 28th, 2019 08:00
no-one from dell is interested it seems.
LukasWo
10 Posts
1
June 26th, 2019 17:00
I have the Dell XPS 15 9570 and the same problem. It is not actually a big problem, but it is something that annoys me a lot. Unfortunately, I haven't found a solution yet. Once I did a new, fresh installation of windows and the update didn't show up again. But then I needed another fresh isntall of windows ,because of different problem, and sice then it still shows me the update every time again. What is the device called in device-manager anyway?
oToToT
3 Posts
1
June 30th, 2019 06:00
adpOffice
1 Message
1
July 10th, 2019 05:00
got the same problem on an Inspiron 15 7586 with Windows 10 1903
what's the status?
Is a solution already being worked on?
Or does anyone else have a workaround for me?
svizcarr
2 Posts
1
July 17th, 2019 18:00
I have the same problem on an XPS 9570. Same issue. Super annoying!
DELL-Jesse L
Moderator
•
17.9K Posts
0
July 18th, 2019 09:00
svizcarr,
Click my name and private message me the pc service tag number.
chenks76
1 Rookie
•
96 Posts
1
July 19th, 2019 00:00
DELL-Jesse L
Moderator
•
17.9K Posts
0
July 19th, 2019 06:00
chenks76,
We need the tag to bring up the computer information. It is now the process we have to take as Technicians.
bitebyte
1 Rookie
•
14 Posts
1
July 22nd, 2019 02:00
I have the same issue on my DELL XPS 15 9575. Support assist via DELL update web site always shows that Intel Chipset Device Software Driver need to be updated. I downloaded and ran update 10 times and and still says that driver need to be updated.
DELL-Jesse L
Moderator
•
17.9K Posts
0
July 22nd, 2019 09:00
bitebyte,
Replied to your other post.
garpunkal
1 Rookie
•
25 Posts
1
July 22nd, 2019 12:00