Dell XPS has some problems since ever such as the coil whine issue since 9350 and they haven't fix it. I suggest you return the one with dead pixel and order a new one if it is under the period when you can cancelled. Do not accept a defective product. I bought an XPS 9350 with coil whine problem they replace the motherboard which ended up with the same issue. It is a design flaw so I just accepted it. Dell quality control is not the best.
The Dell XPS 13 9370 has serious reliability issues. I am the product manager for a SaaS company with 8 full time devs. Out of 8 brand new Dell XPS 13 (9370's) we've had 4 of them fail. Yes...50%. Couple that with the fact that it takes 3 weeks to get them back from Dell and you have a recipe for a serious headache for our staff. Needless to say we've stopped ordering Dells for our 60 employees and have moved to Lenovo when the next Dell fails. Really sad because the XPS 13 is a sweet laptop when it's running.
I have had serious issues with my older Dell (9350) that are unresolved despite numerous updates and re-imaging. Bios stalls at boot-up or after sleep mode, flakey sound and Bluetooth, keyboard buttons leaving wear marks on the screen, the list goes on.... I’m replacing it after 2 years of suffering with something/anything else!
Josephrat
4 Posts
2
August 27th, 2018 16:00
Dell XPS has some problems since ever such as the coil whine issue since 9350 and they haven't fix it. I suggest you return the one with dead pixel and order a new one if it is under the period when you can cancelled. Do not accept a defective product. I bought an XPS 9350 with coil whine problem they replace the motherboard which ended up with the same issue. It is a design flaw so I just accepted it. Dell quality control is not the best.
Johnny_ringo
1 Message
3
November 25th, 2018 21:00
The Dell XPS 13 9370 has serious reliability issues. I am the product manager for a SaaS company with 8 full time devs. Out of 8 brand new Dell XPS 13 (9370's) we've had 4 of them fail. Yes...50%. Couple that with the fact that it takes 3 weeks to get them back from Dell and you have a recipe for a serious headache for our staff. Needless to say we've stopped ordering Dells for our 60 employees and have moved to Lenovo when the next Dell fails. Really sad because the XPS 13 is a sweet laptop when it's running.
BHBriz
1 Message
0
February 20th, 2020 21:00
I have had serious issues with my older Dell (9350) that are unresolved despite numerous updates and re-imaging. Bios stalls at boot-up or after sleep mode, flakey sound and Bluetooth, keyboard buttons leaving wear marks on the screen, the list goes on.... I’m replacing it after 2 years of suffering with something/anything else!