XPS 13 9370, reboot loop, hard shutdown not possible

Question

Hey everyone,

I was trying to restart my 1 week old XPS 13 but Windows (10 Pro) also wanted to update. Now I have a green screen with "Restarting" (my windows is in German, so I don't know the exact translation but it seems to be a common problem) and it has been like this since one hour.

I tried to force shutdown the laptop by pressing and holding the power button but the display only gets black for a second and then goes back to the green loading screen.

Any idea what I can do except to wait until the battery is drained? (it's fully charged and the display always goes off after a few minutes so that might take some time)

EDIT: Solved! Didn't press the power button long enough.

Dell-SreejithR · Accepted Answer

Thank you for your message. Glad to know that you were able to restart the computer & fix the issue.

Please complete all Windows update (there could be many) & restart the computer multiple times to check if everything is working fine.

Feel free to reach out to us if you need any assistance, we will be glad to assist you.

XPS

XPS 13 9370, reboot loop, hard shutdown not possible

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