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19500
January 29th, 2019 10:00
XPS 13 9370 weak volume and MaxxAudio program not working.
The audio levels an the 9370 are very weak. For reference my Galaxy 9 phone is noticeably louder.
On the old 9350, you could use the Dell Audio app to boost the EQ levels all the way up. However the 9370 has abandoned dell audio and now has a program called Maxxaudio. The EQ on this program seems to do nothing even when you put all the EQ levels maxed out, there is no difference in sound or volume.
Anyone else have this issue? Is there a way to install dell audio instead of Maxxaudio (Realtek program I believe).
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Saltgrass
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4.3K Posts
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January 30th, 2019 06:00
When you reinstall the current drivers for the system, what options does it give you? If there were to be a remove option that would be the best one. It will remove the drivers and reboot, then you can reinstall those drivers. I like to download the drivers ahead of time then go offline to install.
I have seen all types of sound situations on my systems. There is always a chance something is wrong with the drivers or a Bios component.
My system and yours both have audio drivers for the system and an attached Dock. My system drivers do not show the description below. The separate driver for the Dock audio is normally installed, and I understand you do not have a dock, just pointing out out a discrepancy. The word str*eam*ing may be bleeped, even though I copied and pasted from a Dell site.
This package improves the sound quality while stre*am*ing audio when the system is connected to a docking station.
Dell-SreejithR
4 Operator
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3.4K Posts
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January 29th, 2019 11:00
Thank you for your message. Do the EQ levels change when you change the selection or does the EQ level remain the same?
Is the volume low on both online & offline media?
Open device manager – expand sound & video- right click on the Realtek driver & click on uninstall (do not check the box that says delete driver) & restart the computer.
Please check the audio driver version installed.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.
How to locate the service tag
jim35
3 Posts
0
January 30th, 2019 05:00
On Maxxaudio software, I can adjust the EQ sliders up and down and save a new profile, but it has no affect on the sound.
Volume is weak in all programs. I will message you later with the requested info.