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April 22nd, 2023 10:00
XPS 13 Plus 9320, Touchpad
XPS 13 Plus 9320
I haven't had this laptop for even a year and I have had nothing but problems with it. One of the most persistent problems is the malfunctioning Touchpad. The Touchpad would become very slow and two-finger functions would not work (scrolling, secondary clicking). I've read up on this and have done the following: installing the latest drivers, performing a diagnostics to find the issue, and finally factory resetting. While factory resetting is able to resolve the issue for a little while, the issue would reappear following a shut down. I believe this could potentially be a hardware issue but I am not sure? Additionally, the Touchpad would outright stop working and the pointer would not move. I have had to factory reset this laptop a ridiculous amount of times just to use it. Overall, very unhappy with this product and wish I could replace it even though I am 9 months outside the one month return window. Any other solutions would be much appreciated.
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DELL-Jesse L
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May 1st, 2023 02:00
cnguyen443
To receive assistance from Dell support, they need to verify the warranty status and ownership. Click the "Get help now" icon on the\ right to start a live chat session. Provide to them the private Service Tag and all of your troubleshooting.
PiotrTr
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July 15th, 2023 02:00
Exactly the same supposition. In conditions of quite high temperature outside and, consequently, wet fingers, the use of the Touchpad is difficult. Interestingly, my old laptop, the XPS 13 9370, is right next to it and its Touchpad is perfect slippery in the same conditions, the fingers slide perfectly.
And those hidden keys are a complete failure. Dear Dell, please back off this bad idea of hiding the Touchpad. It didn't work. I say this as a user of the third XPS 13 series laptop.