My XPS 13 laptop's keyboard stopped working correctly yesterday. I was writing and all of the sudden I noticed there were no longer characters coming up on the screen as I typed. Every now and again it will work for 2 to 3 key presses but immediately becomes unresponsive again. The mouse pad works fine.
* Turn the laptop off * Disconnect everything (mouse, keyboard, HDD, monitor) from the laptop except the AC power adapter * Turn the laptop on and press F2 * Does the keyboard work in in the BIOS? * Exit the BIOS and enter Windows * Open Notepad * Does the keyboard work in Notepad?
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