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November 11th, 2022 08:00

XPS 13 plus touch bar not working

XPS 13 Plus 9320

XPS 13 Plus 9320

My touchbar is not working randomly. I have ran though all windows updates and Dell support updates. It will work randomly then stop again. Is there something I am missing?

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457 Posts

November 12th, 2022 02:00

By not working what do you exactly mean? Do the lights remain on? Do they shut off? etc

2 Posts

November 12th, 2022 04:00

Apologies, the lights remain on, if I press the function key they switch to the F row but tapping them doesn't do anything.

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457 Posts

November 18th, 2022 21:00

Do they function without pressing the function key? Example: does the volume up/down function when those are the buttons that are being shown?

January 22nd, 2023 12:00

I sm having the same problem.  Bar lights up, and function switches bar to function keys, but touching any of the "keys" on the bar does nothing.  Cant change volume, lighting, etc......

1 Message

March 13th, 2023 06:00

I've got a similar problem. The touchbar's lights are not on and there is no function when pressing the touch keys. Is there a way to enable the lights? They're always off.

1 Message

June 22nd, 2023 10:00

Same problem - it's lighting up, and I can press the (hardware) function button and the buttons reflect the change from volume up, down etc. to the function keys, but pressing the capacitive buttons themselves in either function does nothing.

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September 15th, 2023 17:16

Same problem. Solution?

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