XPS 15-7590, Killer Wireless 1650, WiFi issues

Hi Norm,

Did uninstalling and reinstalling the drivers helps resolve the issue? Also, did you submit a ticket with Killer to have the issue sorted?

Do let me know if you need further assistance and I will be glad to help you out.

Regards,

Mellisa.

Hi,

We are awaiting a reply from your end. Do get back to me at the earliest. 

-Mellisa.

Hi,

We will be closing the case as we haven't heard back from you. 

If any issue is unresolved you can contact us with the case reference number 1002401130. 

We will be glad to assist you. 

-Mellisa.

I have had similar issues with my XPS 7590 using the Killer AX1650 WiFi card.

The WiFi connection dropped after 10-20 minutes or after I put my laptop to sleep and I needed to reconnect manually. I then updated the wireless card driver to the latest version (21.50.1.1 - 10/6/2019) and performed a fresh install of the Killer Suite as recommended in this posts https://www.dell.com/community/XPS/XPS-15-7590-disconnecting-Wifi/m-p/7371421#M34311 

After the update, the problem aggravated and now I get the message "can't connect to this network". I contacted killer directly and the support was awfull; I sent them a detailed description of the issue, installed the diagnostic tool, and created a ticket. They just replied with a generic link to a thread that I already visited. 

I have used and recommended Dell laptops for the last 10 years. Normally, using the cheapest version of Inspiron, which was very reliable. I purchased my XPS thinking that it would be an upgrade, but instead, it has been a great headache. I am not sure how Dell arranges its vendors, but I was expecting the highest quality from the XPS line, not this constant burden to connect to a wireless network. My phone is way older and simpler than my XPS but can connect to any WiFi without a problem.

I have tried to solve the problem for the last month. This experience is very frustrating; it has been a waste of time to try to fix this issue.

Sure!

Have you tried uninstalling the Killer wireless drivers completely? If no,  uninstall it and install it from here: 
https://dell.to/2D9YhSB

https://dell.to/348MuQA

You could use the Killer uninstaller. Here is the link for the same: https://dell.to/2D4kbqz 

You may use it to uninstall the earlier drivers and restart the system before reinstalling the drivers.

Dell-Deepti

Hi,  Please do not close this case. 

I have followed all of the instructions and still am having an issue.  Is there a way to just install the intel driver and get rid of the killer stuff?  I just bought a i9 7590 and this has to be the worst experience that I have had.  I find it very frustrating that everyone keeps suggesting to download more things to "fix" the issue.  I am unable to download as the internet is so slow it is unusable.  I used to get faster speeds with dial up.  I am ready to return this computer because of this issue.  I will not buy anything else to "fix" this brand new computer that does not work. 

Thanks,

Jay

Same problem here. Bought the XPS yesterday, spent 2 evenings trying to sort the faulty WiFi to no success.

I have flashed BIOS, updated drivers, deleted drives, reinstalled drivers, nuked drivers anddid a clean install. No success, 5 Ghz wifi issues are still here.

WIFI drops mostly under heavy load (download speeds > 10 MB/s) and only when connected to a 5Ghz wifi.

I noticed that:

- 2,4 Ghz wifi works perfectly fine.

- 5 Ghz wifi drops connection under heavy load after 10-30 seconds;

- 5 Ghz wifi drops connection under low to medium load after up to few minutes;

- my secondary  Asus laptop as well as iPad are connected to 5 Ghz wifi at the same time with no issues;

- no known posted online solutions are helpful, I tried with different router/wifi card settings with no success.

I am nearly done. I am thinking of sending the XPS back and going for Lenovo X1 Extreme 2 instead. 

Its ridiculous that buying a laptop for over 2k USD has ended with a bizzare out-of-the-box experience.

I have figured out the solution myself. In a nutshell - nuke KillerNetworking drivers and software and instead install old regular intel drivers. 5Ghz wifi connection is now stable and fast.

Hello

Awaiting a response to our previous message.

Simran

Same WiFi drop out slow speed issues

new XPS 

I have 2 other Dell laptops and no WiFi issues so it is NOT a local WiFi issue.

Other 2 Dells are running at 2 X’s The XPS unit

This is a brand new laptop and I should not have to do ANY tech to get the system performing

HELP

Hello,

Since we have not received a reply from you, we are closing this case. If you decide to continue at a later date, you will need to start a new thread.

Simran

Are you able to return the computer? I do not think Dell will accept the return. They only provide ways to fix the problem. I also want to return my computer and I swear I will never buy any Dell product.

@SOJOURN5 @sinuss Thank you for your message on this matter, we apologize for the issues that you are encountering with your device. If you haven't already please make sure you have done the following: 

• Updated to latest driver Intel Driver 21.60.0.5 
• Updated Bios
• Updated to latest Windows Update
• Updated Firmware on your network devices (Router/Gateway/AP)
• Performed Clean install, using the Uninstaller Tool to remove, and latest Update to install the latest Killer Software UWD.

We also have a Knowledge-base (see Part 2) that shows you how to disable the Killer Software, this helps due to the Windows Update might re-install over your current Killer Software Package.

If you or anyone else reading this thread are still experiencing issues with your Killer Networking adapter, we'd like to help! You can reach out to us directly here - https://support.killernetworking.com/submit-a-ticket/  

To help expedite the ticket process please provide a Diagnostic along with your ticket if possible.   

Diagnostic Tool: https://support.killernetworking.com/download/killer-diagnostics/  

Once you have the application downloaded, please run the application, click Start at the bottom left and then, once it is finished, click Save to save the output file, and attach the output file to your reply. Please do not copy and paste the results into your reply email. Please attach the output .TXT file to your reply, instead.    

Thank you again for your time - Nicholas with Killer Networking

why do I have to do this??

This is a $1500 laptop and I should not have to provide tech support

The speed of the WIFI is unacceptable