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December 7th, 2020 21:00

XPS 15 9500 Kernel-Power error (unexpected shut-down) during sleep mode activated (lid closed)

Hi Experts,

My new XPS 15 9500 continuously shut-down unexpected during sleep (lid closed). When boot-up, the Event Viewer always report that I have a Kernel-Power (41, 63) error and there is no minidump file generated for me to check.

What I have done:
- Fresh reinstall 3 versions of Windows (20H2, 2004, 1909) 

- Uninstall and reinstall the Intel UHD Driver and Killer Network driver

- Reflash the BIOS (1.4.0)

Anyone have a idea?

(XML of the error: 

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 08-Dec-20 12:46:52
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: StudioXPS15
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
http://schemas.microsoft.com/win/2004/08/events/event">


41
6
1
63
0
0x8000400000000002

2567


System
StudioXPS15



0
0x0
0x0
0x0
0x0
0
0
0
0
true
0
1
false
0

)

December 8th, 2020 02:00

I have been facing this randomly as well when the lid closes. But I have yet to upgrade to 20H2 of Windows 10.

1 Message

May 6th, 2021 22:00

Did you get the unexpected shut-down during sleep mode solved?
I had couple of same situations since I bought 9500 one month ago. But I am not sure it is because of Kernel power error or not.

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