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May 3rd, 2018 06:00
XPS 15 9560, No Bootable Devices or File System found
Hi,
I have an XPS 15 9560 (only 1 month old). It was working just fine yesterday and when I turned it on today I was taken to the dell assistant screen where I was told "no hard drive is installed". I did some searching and found a thread explaining this can be fixed by going into BIOS and manually choosing the bootable file (apparently this issue has happened to many people when BIOS automatically updates). However, when I attempt this I get an error saying "no file system found". To fix this issue I installed windows 10 to a flash drive and attempted to boot from there. Of course windows 10 does not detect any hard drive installed as well so I am at a loss for what to do.
Any advice would be greatly appreciated.
LSUFAN51
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May 3rd, 2018 19:00
You could reset BIOS to defaults by following the steps in link below, hopefully BIOS reset will get the system to detect the hard drive again.
How to restore the BIOS (System Setup) defaults on a Dell ...
If resetting BIOS to defaults doesn't work, I suggest you reseat or remove hard drive. Please do this only if you are comfortable opening computer case and hard drive. You can view the hard drive procedure in the link below:
XPS 15 Service Manual
http://www.dell.com/support/manuals/us/en/04/xps-15-9560-laptop/xps-15-9560-service_manual/procedure?guid=guid-d6de55cd-9f65-40dc-8643-7c6d95509da6&lang=en-us
LSUFAN51
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May 3rd, 2018 19:00
If you aren't comfortable opening computer case and hard drive, I suggest you contact Dell Technical Support for further assistance in the link below.
Contact Information | Dell US
If the system is within warranty, you can request for a free hard drive replacement or repairs.
Warranty Status