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2 Bronze
2 Bronze
47136

XPS 15 9560 is not compatible with Windows 11

Hello,

DELL disabled the TPM on many XPS 15 9560 with it's BIOS 1.19.2 on June 2020. (See https://www.dell.com/community/XPS/XPS-15-9560-firmware-1-19-2-Alert-TPM-is-not-detected/td-p/763637... for more information).

More than 1 year later, DELL has still not fix this major issue.
To this day the only "solution" provided by the community is to hide the error message by downgrading the BIOS to the 1.15 firmware. The TPM is still disabled.

It was already a major issue as it forbids us to use Bitlocker for instance. And the situation just got worse as Microsoft announced Windows 11 will required an active TPM.

https://www.microsoft.com/en-us/windows/windows-11
"Minimum system requirements : Trusted Platform Module (TPM) version 2.0"
You can check if your XPS 15 9560 will still work with this official "Check Your PC Health" tool provided by Microsoft: https://aka.ms/GetPCHealthCheckApp

As of today ALL THE DELL XPS 15 9560 DAMAGED BY THE BUGGED BIOS 1.19.2 UPDATE ARE NOT COMPATIBLE WITH WINDOWS 11!

I bought a 2000$ DELL computer with a TPM and it will not works with Windows 11 because DELL crippled a feature I payed for. DELL had more than 1 year to fix this issue and has still provided a solution or even an official answer. It's just plain unacceptable.

Please DELL, fix our computers (for free)!

Solutions (2)

Accepted Solutions
9 Rhodium
29930

BIOS/TPM 2.0 does not matter on this model.  Tech specs list 7th gen Intel CPU.  MINIMUM requirement is 8th gen Intel CPU.   

I have the same problem with my Inspiron 15 5577 model. It has a 7th gen Intel CPU and is not Win 11 compatible.

Dell computers tested for upgrade to Windows 11



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 Gaming 5577 Laptop

Home Built Desktop PC with Gigabyte Designare Z390,  i9 9900K CPU

Windows 11 64 bit Pro, 22H2, SSD drives. Cakewalk by BandLab and Studio One 4.6 Pro Recording Studio Software, MOTU Ultralite MK5 recording interface unit
.

Dell S2719DGF Monitor

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8 Xenon
29402

The XPS 9560 isn't on the Windows 11 compatibility list.

https://www.dell.com/support/kbdoc/en-in/000187485/dell-computers-tested-for-upgrade-to-windows-11#X...

Beyond that, since it uses a 7th generation CPU, it's not on Microsoft's compatibility list either, and recent industry rumors have Microsoft strictly hewing to its published "nothing older than 8th generation" requirements.  So, even if you get the pre-release version to load, you'll be reverting to Windows 10 once that arrives.

https://www.tomshardware.com/news/microsoft-says-you-cannot-ignore-windows-11-requirements

 

 

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Replies (38)
9 Rhodium
29931

BIOS/TPM 2.0 does not matter on this model.  Tech specs list 7th gen Intel CPU.  MINIMUM requirement is 8th gen Intel CPU.   

I have the same problem with my Inspiron 15 5577 model. It has a 7th gen Intel CPU and is not Win 11 compatible.

Dell computers tested for upgrade to Windows 11



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 Gaming 5577 Laptop

Home Built Desktop PC with Gigabyte Designare Z390,  i9 9900K CPU

Windows 11 64 bit Pro, 22H2, SSD drives. Cakewalk by BandLab and Studio One 4.6 Pro Recording Studio Software, MOTU Ultralite MK5 recording interface unit
.

Dell S2719DGF Monitor

29912

Ouch! I missed this information. Thanks for bringing it to my attention.

So now I have to hope for MS to revise this crazy policy on 7th gen CPU (it looks like the announcement made a lot of unhappy people... hopefully MS will concede under the pressure...) and DELL to fix its TMP issue. It looks like I will need a LOT of luck to run Windows 11 on my XPS 15 9560.

2 Bronze
2 Bronze
29828

Hi everyone, it's not related but, I upgrade my Dell Latitude E6430 windows 10 to 11, however: I cannot upgrade my Dell XPS 15 9560!!! Fix it DELL fix it !!!

29821

As stated above you do realize that if MS decides not to make Windows 11 compatible with any pre 8th Generation Intel CPUs, there is nothing that Dell can do to rectify the problem. That is purely an MS decision.




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built with GIGABYTE B560M DS3H AC budget build with an i3 10100
Real work on a Latitude E5430
29813

Yes, I saw the message it says processor is not compatible. I understand, but my laptop is not that old right?

29809

But still, Dell can fix the bios downgrade issues right!! 

18681

I apologize as I misunderstood your question. Dell may release another BIOS update but those are released on a need to correct issues. They can be quite spaced apart and in some cases are not updated at all so I can sympathize with your frustration.




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built with GIGABYTE B560M DS3H AC budget build with an i3 10100
Real work on a Latitude E5430
10619

Thank you!

7780

The BIOS downgrade likely won't address the problem as Microsoft will mandate a UEFI BIOS with Secure Boot that has been patched to address the GRUB2 Security Exploit found in June 2020. You will need both an updated UEFI BIOS with Secure Boot and a TPM 2.0 to be enabled to get the baseline security required for Windows 11.

Regarding the generation of processor itself, the XPS 15 9560 has a 6th Generation Intel (Skylake). Microsoft have responded to my feedback in the Windows Feedback App regarding these processors:

feedback.PNG

On Windows 10 you can press [Windows] and [ f ], sign into the Feedback app with a Microsoft Account and then search for the Feedback above and add an additional comment.

Support 6th Generation (Skylake) and 7th generation (Kabylake) Processors for Windows 11

The Windows 11 PC Check reports the OptiPlex 7040 (6th Generation Intel Processor) and OptiPlex 7050 (7th Generation Intel Processor) systems to be incompatible. The system requirements are a bit more elevated than I would have expected. I personally would expect Windows 11 to work on 6th (Skylake) and 7th (Kabylake) Generation Intel Processors which are from around 2016-2017. Moreover i5-6xxx, i7-6xxx, i5-7xxx and i7-7xxx have a marginal difference in system performance and technologies available compared to i3-8xxx and are superior to the supported Atom and Celeron products. These processors also meet all of Windows 11 other system requirements and Dell have stated that all Skylake Systems have regarding a Trusted Platform Module (TPM Version 2.0) c.f. Dell Article Number: 000103639 and a UEFI BIOS with Secure Boot patched to address the GRUB2 Security Exploit c.f Dell Article Number: 000177589.

Microsoft Response:

Steve Dispensa @dispensa [VP of PM, Microsoft Endpoint Manager and Windows Commercial] https://twitter.com/dispensa/status/1408577130946994176?s=20 "The chipset requirement is based on a bunch of factors, including supportability, capabilities, quality, and reliability so we can ensure everyone has a great experience. We're working on a blog post with more info, coming soon."

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


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