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2 Bronze

XPS 15 9570 Intermittent Black Screen

My laptop screen will go black for <1 sec every once and a while with no discernible pattern. It only happens when running programs on integrated graphics.  All programs/audio will continue to play, the screen just turns off.  I have used Intel's support tools to fully update the drivers.

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2 Replies
Mary G
7 Thorium

Re: XPS 15 9570 Intermittent Black Screen

That was a big mistake using Intel's drivers. Dell customized Intel's as well as all other manufacturers' drivers for your exact model. Get the original drivers from Dell Downloads and install them.

Support for XPS 15 9570 | Drivers & Downloads | Dell US

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RiskPremia
2 Bronze

Re: XPS 15 9570 Intermittent Black Screen

Ok great, but the issue was happening before i used intel's tools so this wont fix the issue.

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