XPS 15-9570, keyboard skipping keys

#dontgetadelldude

Wow,

Like I have said to everyone, get your money back ASAP.

Surprised you got one so near the 2019 version coming out! 

@Swerving- It was a company purchase so I just got the best (Dell) laptop I could. I have had 2 XPS before and the last one lasted 8 years and is still going so I'm pretty happy although I know they always come with a bunch of teething problems usually software related. Once you get over the issues they've been fine. I've already had and fixed the doesn't wake from sleep issue. I do wonder if Dell actually bother doing any real world testing of their products.

I use mine for work not gaming so the throttling issues (assuming they still exist) don't bother me too much. I'm pretty happy with it apart from the Keyboard thing. I'm sure it's a software issue of some sort, but God know what it is!

If I can't sort it out in the next couple of weeks it'll go back as I really can't put up with the typing experience for coding..

Point taken about it being a company laptop.

Try downloading the video driver for the Intel chipset directly from the Intel site, and not the one from Dell.  You can always roll back the driver.  AS far as I can remember it did alleviate the problem, but I did loose the right click Intel properties on the desktop.

At present I have an old XPS15z which is 8 years old, and needs replacing as some keys are playing up, a lot of trim is missing and it has been dropped on one corner so it is bent & broken!  Still going though, and I think I can wait for the new version to be released, which should be soon.

Good luck with getting it sorted in the next couple of weeks, I bought mine in May 18, and it is still a problem.  That was why I sent it back.  If the problem is still with the new version, I will send it back straight away, and not wait weeks for Dell to "try" to sort it.  Last time they were asking to re install the operating system, update all the drivers in a specific order, and then wanted to replace the keyboard.  I had had enough with all that for a brand new £2500 machine!

@Swerving Thanks and good luck with the new one. I already tried the latest (legacy) Intel graphics drivers to no avail and Windows update downgraded it again when it next ran.

One other odd thing I've noticed is the backlights on my wired keyboard flash occasionally too as if the USB port is losing power, although other peripherals are fine.

It does feel like some sort of driver issue, it happens when the keyboard is plugged in directly to the USB port or via a dock.

I guess good questions are why doesn't everyone have this issue, does it only affect external keyboards, is there some common denominator? 

Maddening!

Hello,

I am having issues with skipping keys or keys not inputting (mainly q, w, e), as well as not being able to input a capital q, w, e using the shift key.

I have tried advice from this thread and also here: https://www.dell.com/community/XPS/Dell-XPS-15-9570-mouse-keyboard-lag-and-repeating-keys/m-p/7280474#M27134

Howeever, nothing seeems to work. Can anyone advise at this time?

Hi, I have the same problem on Precision 7520.

Pls help

NEW XPS15 2019 OUT NOW GUYS.  MIGHT HAVE SOLVED THE PROBLEMS!

If anyone has bought one of these can they let us know if things are fixed.  I have Dell phoning me for the last few days offering a 17% discount if I buy before the end of June 2019.

I still am very cautious about a purchase until I hear they have fixed the issues. 

Well it arrived today, and guess what, the screen kept blanking out during setup!!!!! Money back again!! What a load of  these Dell machines are