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9 Posts
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464
February 3rd, 2022 13:00
XPS 17 9700 - SupportAssist Listing Incorrect Driver Update for GPU
Hello -- SupportAssist is listing (see below) a Critical driver update for the NVIDIA GeForce GTX 1650 Ti GPU, but I have the RTX 2060 Max Q installed, not the 1650. I could ignore it, but I find it very disconcerting that Dell SupportAssist cannot tell what hardware a Dell laptop has. Meanwhile, it has me wondering whether there really is an update for the RTX 2060, but it is not being displayed in SupportAssist because of this misidentification of hardware.
Is anyone else experiencing this? Any ideas on how to address this?
Thanks,
Kevin
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Mary G
6 Operator
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20.1K Posts
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February 4th, 2022 07:00
Go directly to Dell Download page to get the right driver--
Support for XPS 17 9700 | Drivers & Downloads | Dell US
DELL-Cares
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February 4th, 2022 07:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.