My brother found the solution. It turns out that turbo boost 3 (processor overclocking) and nvidia boost cannot work on this computer at the same time. you can turn off turbo boost 3 in the bios, after which this nvidia thing will work. in the description of turbo boost 3 in bios it is written about it.
I haven't changed any setting, in that category, since I bought the 9710 new. Just all of a sudden the laptop will not open. I keep getting the error code nvpcf.sys
I had the same BSOD for a couple of days due to nvpcf.sys with endless reboots and errors on drive.
I've renamed nvpcf.sys to anything else and then boot was possible again.
Additionally, since at least 6 months I had the Error-code 31 on "Nvidia platform controllers and framework" as well and had lenghty discussions with Dell Pro-Support. Endless reinstallation of NVidia drivers didn't help as well.
Today, I have solved both issues together by completely deinstall NVidia drivers with DDU (Display Driver Uninstaller), but interesstingly it left some NVidia in Device Manager after reboot. Then I manually deinstalled via Devicemgr everything that had Nvidia in it's name like a second "Nvidia platform controllers and framework". You should do this in Safe-Mode. Now, after normal reboot, all drivers were automatically installed after a few minutes and now even "Nvidia platform controllers and framework" has been loaded without error.
Mary G
4 Operator
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20.1K Posts
0
March 2nd, 2023 05:00
Laptop drivers are customized by Dell and even updated by Dell. Get the Dell drivers instead of Nvidia's.
yurec-rs
1 Rookie
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8 Posts
0
March 20th, 2023 12:00
I have tried a clean install from dell's site and the issue still exists.
Tony Rubchinski
1 Message
0
March 23rd, 2023 14:00
My brother found the solution. It turns out that turbo boost 3 (processor overclocking) and nvidia boost cannot work on this computer at the same time. you can turn off turbo boost 3 in the bios, after which this nvidia thing will work. in the description of turbo boost 3 in bios it is written about it.
SourdineBol
1 Rookie
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6 Posts
0
May 22nd, 2023 01:00
it works, great! But will this affect how it works?
TejasKat
2 Posts
0
July 13th, 2023 00:00
My 9710 came with it.
Error code: nvpcf.sys
Just started late Tues night, 7-11-23.
I cannot get anything to work. I was able to get Safe Mode one time. I've had to enter the ridiculouy long MS key over 50 times.
TejasKat
2 Posts
0
July 13th, 2023 00:00
I haven't changed any setting, in that category, since I bought the 9710 new. Just all of a sudden the laptop will not open. I keep getting the error code nvpcf.sys
dieteradbc
13 Posts
0
July 23rd, 2023 03:00
I had the same BSOD for a couple of days due to nvpcf.sys with endless reboots and errors on drive.
I've renamed nvpcf.sys to anything else and then boot was possible again.
Additionally, since at least 6 months I had the Error-code 31 on "Nvidia platform controllers and framework" as well and had lenghty discussions with Dell Pro-Support. Endless reinstallation of NVidia drivers didn't help as well.
Today, I have solved both issues together by completely deinstall NVidia drivers with DDU (Display Driver Uninstaller), but interesstingly it left some NVidia in Device Manager after reboot. Then I manually deinstalled via Devicemgr everything that had Nvidia in it's name like a second "Nvidia platform controllers and framework".
You should do this in Safe-Mode.
Now, after normal reboot, all drivers were automatically installed after a few minutes and now even "Nvidia platform controllers and framework" has been loaded without error.