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January 30th, 2022 16:00

XPS 17 Not Supporting 2 External Monitors at Full Resolution

Hi all,

I have an XPS 17 9700 with two Dell U2518D monitors connected via display port (max resolution 2560 x 1440 at 60 Hz).  I just switched the dock from the D6000 (because it doesn't allow full charging with USB-C) to the WD19S.  When I used the D6000, I could connect at the full resolution on both monitors.  But now that I am using the WD19S, the laptop charges via USB-C, but only one monitor connects at the max resolution and the other connects at only 1920 x 1080 as the highest available resolution.

Does anyone know how to make the WD19S connect both monitors at max resolution?  If not, is there another dock I should be using that allows for both UCB-C charging on the XPS 17 and support for two monitors @ 2560 x 1440 resolution?

Thanks in advance for any advice!

May 10th, 2022 18:00

Hi,

Did you fix this issue? I have a similar problem with my new XPS 17 9720, when I connect to the WD19TB docking station with 2 4K monitors, only one of them has the full resolution. 

When I connect my old XPS 15 to the same docking station I can get both monitors on 4K 

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