the 3060 consumes 70w at peak, the 11800H can go as high as 65w, but likely will be around 20-45w unless you're doing artificial stress testing, the 4k panel consumes 15w, the fans 7w, the SSD and RAM probably another 5-10w.
Add that all up and you get 130-150w, which exceeds the chargers ability, hence the battery draw.
"Il y a des problèmes de mémoire. J'obtiens au hasard des écrans bleus de la mort, indiquant que cela était lié à ma mémoire"
"L'ordinateur portable ne sort pas du sommeil. Lorsque l'ordinateur portable s'est mis en veille, notant « lourd » était en cours d'exécution. Je dois réinitialiser l'ordinateur portable en maintenant le bouton d'alimentation enfoncé pendant 10 à 20 secondes"
Avec en plus, de temps en temps, un copier-coller (représentant quelques ko) qui rame. Etonnant, pour un core i9 avec 64 de ram !!!
A noter : je n'ai pas voulu m'énerver à perdre un temps dingue avec les "services" DELL (cf. post de Justin)
Toutefois, j'invite DELL à me contacter pour résoudre ces problèmes à 4500€ via un échange standard. Dès lors, les prochains équipements de mon entreprise pourraient être renouvelés avec leur produits...
Yes. It took allot of effort and dedication. But I finally got it fixed. A Dell mechanic came to my home and replaced: the whole motherboard, both ram modules, cpu, gpu, powerunit and the keyboard unit, which is basically the whole laptop besides the aluminium case and screen.
Try to collect the crash dump from windows. Sent that to the support team. The file should be called
here is another Dell XPS story, you might be interested to hear, All my email correspondence with the Dell Support were also copied the the Dell Board of Directors which of course never ever replied to me!
I bought the Dell XPS 17 9720 in April 2023 in Houston with Micro Systems and have spent 2.730 $ for the package including a J5 Docking station, an extra 2 TB SSD stick and a Mouse.
The unit were than imported to the Philippines where i currently live, BTW, i am a MME 75 years old computer literate from the times even before the DOS systems, i am doing all my Drawing on AutoCad and i am programming CNC Machine tools up to 5 Axis... please consider myself as knowledgable....
In May 23 I travelled to Singapore in order to apply for another Patent of my design, we are talking connectivity of Precast Building Systems.
The XPS failed on that Trip, I could not open my -C- Drive, hence my drawing could not presented to the Patent Attorneys, fortunately, i had printed copies with me, so the trip was not a complete waste of Money!
Back in the Philippines, i demanded the replacement of the 2 month old useless Dust Catcher on my Desk, which was denied by the Dell Support service since the Dell International warrany would not cover the replacement but the repair.
Defective parts were supposed to be replaced, allmost 3 weeks later, the excelent Dell repair technician arrived on his private scooter with a backpack full of parts, needless to say, most of the the wrong parts, for instance a SSD HDD stick came with a pre installed Windows 10 Home edition, my unit was having Win 11 Professional running. The Motherboard was not availlable, the repair attempt failed.
Next repair attempt, 2 weeks later had the Motherboard and my unit was supposed to run now without issues.... some might think......
Well, wrong thinking, since than and until now March 24 3 motherboards, 2 SSD Sticks, Keyboard and trackpads 130 watts chargers and plenty of other parts were exchanged, a total of 5 repair attempts did not enable me to to have a smooth running XPS on my desk! The latest issue yesterday was the boot up message to use the original charger, since my charger seem to be of low output. Needless to mention that i only have this 130 Watt Dell charger brick which had been exchanged 3 times as well....
Changing the USB port from #1 to # 4 finally resolved this issue, i could at least use the unit again with a full Battery..... Of cours, the Dell support Assist software is telling me to solve hardware issues, my 2nd SSD Drive is been declared faulty, according to the Crucial Test Software, all my SSD's are of "GOOD HEALTH"....
I am able to access my data on this drive without any issues, can copy and paste on it, but as per Mr. Dell, its deffective.... how come???
Any how, to cut a long story short, finally the Dell Support people in Kuala Lumpur finally agread to replace my unit now.... after 7 month of griev anger and trouble..... HOW Wonderful!!! BTW, the Dell Support People are realy helpful, i feel quite sorry for them dealing with such terrible quality Hardware.....
I am now waiting for the replacement to hapen, the support people confirmed, but i am not aware of the procedures ahead.....
Well, lets hope for the best, but expect the worst!
justin-12345
1 Rookie
•
14 Posts
0
July 2nd, 2021 10:00
Speak of the ..evil. I just got a BSOD, yet again. And my video card is completely gone again.
YannickBTRNS
5 Posts
0
July 6th, 2021 06:00
the 3060 consumes 70w at peak, the 11800H can go as high as 65w, but likely will be around 20-45w unless you're doing artificial stress testing, the 4k panel consumes 15w, the fans 7w, the SSD and RAM probably another 5-10w.
Add that all up and you get 130-150w, which exceeds the chargers ability, hence the battery draw.
justin-12345
1 Rookie
•
14 Posts
0
July 9th, 2021 14:00
How could that have ever been a good idea
Raoul-Volfoni
1 Message
0
September 22nd, 2021 08:00
pour ma part c’est exactement ca :
"Il y a des problèmes de mémoire. J'obtiens au hasard des écrans bleus de la mort, indiquant que cela était lié à ma mémoire"
"L'ordinateur portable ne sort pas du sommeil. Lorsque l'ordinateur portable s'est mis en veille, notant « lourd » était en cours d'exécution. Je dois réinitialiser l'ordinateur portable en maintenant le bouton d'alimentation enfoncé pendant 10 à 20 secondes"
Avec en plus, de temps en temps, un copier-coller (représentant quelques ko) qui rame. Etonnant, pour un core i9 avec 64 de ram !!!
A noter : je n'ai pas voulu m'énerver à perdre un temps dingue avec les "services" DELL (cf. post de Justin)
Toutefois, j'invite DELL à me contacter pour résoudre ces problèmes à 4500€ via un échange standard. Dès lors, les prochains équipements de mon entreprise pourraient être renouvelés avec leur produits...
rageking2
1 Message
0
October 31st, 2021 00:00
wow i have the exact same problem did you get this solved?
justin-12345
1 Rookie
•
14 Posts
0
October 31st, 2021 01:00
Hello rageking,
Yes. It took allot of effort and dedication. But I finally got it fixed. A Dell mechanic came to my home and replaced: the whole motherboard, both ram modules, cpu, gpu, powerunit and the keyboard unit, which is basically the whole laptop besides the aluminium case and screen.
Try to collect the crash dump from windows. Sent that to the support team. The file should be called
MEMORY.DMP
justin-12345
1 Rookie
•
14 Posts
0
October 31st, 2021 01:00
Oh and the battery drain, well that’s just a huge design flaw. They can’t fix that
gtcdxb
1 Message
0
March 4th, 2024 20:45
Hi everyone,
here is another Dell XPS story, you might be interested to hear, All my email correspondence with the Dell Support were also copied the the Dell Board of Directors which of course never ever replied to me!
I bought the Dell XPS 17 9720 in April 2023 in Houston with Micro Systems and have spent 2.730 $ for the package including a J5 Docking station, an extra 2 TB SSD stick and a Mouse.
The unit were than imported to the Philippines where i currently live, BTW, i am a MME 75 years old computer literate from the times even before the DOS systems, i am doing all my Drawing on AutoCad and i am programming CNC Machine tools up to 5 Axis... please consider myself as knowledgable....
In May 23 I travelled to Singapore in order to apply for another Patent of my design, we are talking connectivity of Precast Building Systems.
The XPS failed on that Trip, I could not open my -C- Drive, hence my drawing could not presented to the Patent Attorneys, fortunately, i had printed copies with me, so the trip was not a complete waste of Money!
Back in the Philippines, i demanded the replacement of the 2 month old useless Dust Catcher on my Desk, which was denied by the Dell Support service since the Dell International warrany would not cover the replacement but the repair.
Defective parts were supposed to be replaced, allmost 3 weeks later, the excelent Dell repair technician arrived on his private scooter with a backpack full of parts, needless to say, most of the the wrong parts, for instance a SSD HDD stick came with a pre installed Windows 10 Home edition, my unit was having Win 11 Professional running. The Motherboard was not availlable, the repair attempt failed.
Next repair attempt, 2 weeks later had the Motherboard and my unit was supposed to run now without issues.... some might think......
Well, wrong thinking, since than and until now March 24 3 motherboards, 2 SSD Sticks, Keyboard and trackpads 130 watts chargers and plenty of other parts were exchanged, a total of 5 repair attempts did not enable me to to have a smooth running XPS on my desk! The latest issue yesterday was the boot up message to use the original charger, since my charger seem to be of low output. Needless to mention that i only have this 130 Watt Dell charger brick which had been exchanged 3 times as well....
Changing the USB port from #1 to # 4 finally resolved this issue, i could at least use the unit again with a full Battery..... Of cours, the Dell support Assist software is telling me to solve hardware issues, my 2nd SSD Drive is been declared faulty, according to the Crucial Test Software, all my SSD's are of "GOOD HEALTH"....
I am able to access my data on this drive without any issues, can copy and paste on it, but as per Mr. Dell, its deffective.... how come???
Any how, to cut a long story short, finally the Dell Support people in Kuala Lumpur finally agread to replace my unit now.... after 7 month of griev anger and trouble..... HOW Wonderful!!! BTW, the Dell Support People are realy helpful, i feel quite sorry for them dealing with such terrible quality Hardware.....
I am now waiting for the replacement to hapen, the support people confirmed, but i am not aware of the procedures ahead.....
Well, lets hope for the best, but expect the worst!