Unsolved

635

July 22nd, 2021 00:00

XPS 9500 issues

Hi all,

I bought an XPS 9500 last June for working from home. I am a multi-discpline creative using most of Adobe's Creative Suite products to create 2D graphics and animations. I was blown away by the screen and that is what sold me on this laptop. However I have been experiencing a couple of issues that are making me want to switch to another laptop. I hope I can solve them here as months of googling has surfaced no solutions yet. My spec is:

10th Generation Intel® Core™ i7-10750H (12MB Cache, up to 5.0 GHz, 6 cores)

Windows 10 Home 64bit, English, Dutch, French, German, Italian

NVIDIA® GeForce® GTX 1650 Ti 4GB GDDR6

15.6" UHD+ (3840 x 2400) InfinityEdge Touch Anti-Reflective 500-Nit Display

32GB DDR4-2933MHz, 2x16G

1TB M.2 PCIe NVMe Solid State Drive

First up, I use Adobe Animate for some projects (previously Flash) for some projects (dated software but some cients still require it). I never had any issues with this program when using a desktop PC, however on the XPS I experience lagging, and playback of the timeline is slower than the FPS the project is set to. For animation this makes the program unusable as you cannot scrub your timeline and playback your work at the correct speed. The only way to see its true speed is to export it as a SWF which isn't viable in a workflow. This makes the program unusable. I have tried reducing the screen res to 1080p and I have switched on and off all the DPI settings in the program properties panel to no avail. Have a look at this video, the first portion is playback on the timeline and the second is the exported SWF.

https://vimeo.com/577916901 

Have done extensive googling I believe the issue is the Animate (Flash) only use the iGPU and there is no way to force it to use the dGPU as with othe programs. I have checked activity when using it and the NVIDIA dGPU is never used. I think the Flash Player (SWF export) does use the dGPU and hence why the playback is at the right speed. 

So really my question is - can you somehow force this machine to use the dGPU or do I need to accept it can't and buy a new machine? If the second option is the answer, then will ANY laptop work for this as I think all modern laptops use this dual GPU setup? I experienced similar issues with a Macbook Pro I owned 11 years ago and put that down (wrongly now seemgingly) to Apple's sucking. Would a machine with swithcbale graphics work (like the XPS 9700) or will Animate (Flash) still try to use the Intel iGPU regardless of the switching. I am starting to think my only option is to go back to desktop but this isn't compatible with the life of a jobbing freelancer who needs to remain mobile.

In an unrelated (I think!) issue I also experience performance lag with this machine, when it has been on for a while. Even when plugged in and set to high performnace it will freeze for half a second roughly every 30 seconds. This is annoying but I could probably live with it if the other issue was resolved.

Any help and advice is much appreciated,

 

Thank you.

 

July 22nd, 2021 01:00

P.S. BIOS, drivers and software are all up to date.

12 Elder

 • 

31.1K Posts

 • 

153.9K Points

July 22nd, 2021 03:00

There's no way to force the use of the discrete GPU at the hardware level -- and if it's just this one application that's not using it, you should ask Adobe how it works (or is supposed to work).

Presumably, a  system with a hardwired GPU (such as the 9700 with the RTX GPU) would solve the problem, but get confirmation of that (the 9700 GTX models are software controlled like your 9500 system).

 

2 Intern

 • 

100 Posts

July 22nd, 2021 07:00

Have you tried using the Nvidia control panel tools to set the exe file as using the Nvidia processor?

It's under Manage 3d settings/Program settings  in the Nvidia control panel

No Events found!

Top