XPS 9710 Factory Image

Question

In the past, working in IT, Dell systems came with a Factory reset DVD/CD set. I know there is a Support Assist installation but that just installs Windows 10. I am actually looking for an image that includes all the original Dell software but also has a working version of DMC. I had it working with the original install, but for some reason it gave me a bitlocker error (see a previous post) and after a reinstall it seems the recovery partition is completely overwritten by the install from Support Assist Recovery. I am missing some things that I thought important when I first unpacked the laptop 10 days ago. I understand that I can build my own install USB using Dell OS Recovery, it does not incorporate the software additions from the first install.

It might be an odd request, but pretty please?

perlmane · Answer

I am looking for the same thing. How do I get a factory image of the original installation?

Tesla1856 · Answer

2 ways I know of.

1. Create the Recovery Drive before you erase or mess with it. IIRC, after it's use ... it then boots to First-Time setup again.

https://www.dell.com/community/Alienware-Desktops/Aurora-R7-factory-reinstalling-Windows-10/m-p/6237210/highlight/true#M7547

2. Image system after doing First Time Setup. After it's restore, I think you might even be able to use one of the built-in Windows-10 "Reset" features.

But at this point ... use as is or clean-install Windows-10 and rebuild to your liking. I suggest you then Image it (to a file, with Verify on) with Macrium Reflect or similar.

DELL-Chris M · Answer

The Dell OEM version operating system that was shipped from Dell is called, 'Dell OS Recovery Tool'.

XPS

XPS 9710 Factory Image

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