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March 17th, 2020 09:00
XPS M1710 System Configuration (Original): Drivers needed for Windows XP
Hello,
I have reviewed the FAQ's and links, unfortunately the issue was either not addressed (unless hidden in excessive writing), or the links to other discussions were obsolete.
The hard-drive on a XPS M1710 died. Now it is time to reinstall Windows XP, but I have an issue with finding the right drivers.
Dell's website does show the configuration window ('Detailed below is your device's (Service Tag: XXXXX) original configuration and the system specifications it shipped with.'). However, it does not display anything, clicking on does not change anything.
The 'Current Configuration' does not show anything either, the 'Support Assistant' does not run under Windows XP.
Does anybody know how I can find out what components are installed on this laptop?
I figured I could install a newer Windows version and this might display the hardware installed, or at least get the Dell Support Assistant' working.
I just don't want to download and install different drivers until the right one that matches the hardware installed.
I tried some programs which supposedly tell you what components a computer has, well they don't (at least none of them I tried). They take whatever the Windows system manager says and display exactly the same.
Thank you.


DELL-Cares
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March 18th, 2020 03:00
We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.
Richard the 1st
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March 18th, 2020 05:00
Of course you have not received a response within a few hours after you asked.
a) I have a life, and it is not in front of a computer.
b) in these days, most 'service' is slow, so no rapid response was expected.
c) Dell sent 4 messages within 6 hours, most of being 'reminders', my email account considered this as spam.
I have responded. All my Dell products are listed on my Dell account and can be reviewed there, thus the products has to be uniquely identified (I own several identical Dell XPS).
I appreciate any input on this matter.
jphughan
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March 18th, 2020 07:00
@Richard the 1st if you go to support.dell.com and only enter your system model rather than your Service Tag, then go to the Drivers tab, you'll see XP drivers available. Of course they won't be filtered for your precise hardware configuration this way, but that actually doesn't work reliably even on newer systems. Sometimes drivers that don't apply are still listed, and sometimes drivers that are necessary are omitted.
However, if you're planning to set up a newer version of Windows anyway -- which I would strongly recommend given that even Windows 7 is end-of-life now, and that's two generations newer than XP -- then I would start by installing that newer Windows version from scratch. There's no point getting an XP environment all set up only to move to a newer version that will likely require different drivers anyway. And as you surmised, a newer Windows version would likely have built-in drivers for that system's hardware anyway.
If you're planning to stick with XP full-time, then be aware that on top of the major security risk posed by Microsoft not having provided Windows XP security updates for years, none of the major browser vendors have been providing updates to their browsers when installed on XP for years either, which not only further increases the security risk but also creates usability issues, since websites have adopted newer standards that might not be supported by the latest browser version available for an XP system. But honestly the security risks alone should be enough to dissuade you from running an XP system on today's Internet, in my opinion. It's well worth the cost of buying a license for a newer OS.
But if you are absolutely determined to do this, I would recommend by starting with downloading the updates I listed below from support.dell.com, then open Device Manager and see what devices are still showing as unknown. If you report back about those, we may be able to figure out what additional drivers need to be installed on your specific system. Otherwise, if you open the properties on those unknown devices and go to the Details tab and select the "Hardware IDs" dropdown, you'll see 4-character PCI VEN (vendor) and DEV (device) codes. Those actually CAN be Googled to find out what they are. So if you see a line that says "PCI\VEN_8086&DEV_5916", just Google that portion and the results should give you a clue as to what device it is and therefore what additional driver you'll need to download from the support.dell.com page.
But for starters, install these:
Dell QuickSet
Sigmatel STAC 92xx audio
Inspiron XPS M1710 System BIOS
Intel Mobile Chipset Driver
Conexant D110 Modem (the one with "Drv" in the name)
Synaptics Touchpad
Broadcom 57XX Gigabit Integrated Controller
O2Micro SmartCard Controller
Dell Notebook System Software
That should get you most of the way there.