Since Dell has no corporate presence in the UAE, all sales/service/support is through independent dealers (you'll need to ask them why they rejected service -- they would have made that decision -- not Dell).
You do have another option: transfer the remainder of your warranty to India, where Dell does have service and support directly. For that you MUST upgrade to onsite service (it'll likely cost you $200 or the equivalent now to do that) -- once that's done and you've registered the system, Dell India will service it.
ejn63
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October 16th, 2018 11:00
Since Dell has no corporate presence in the UAE, all sales/service/support is through independent dealers (you'll need to ask them why they rejected service -- they would have made that decision -- not Dell).
You do have another option: transfer the remainder of your warranty to India, where Dell does have service and support directly. For that you MUST upgrade to onsite service (it'll likely cost you $200 or the equivalent now to do that) -- once that's done and you've registered the system, Dell India will service it.