XPS13_9360
1 Copper

XPS13 9360 - Update Issue!

During the latest update from Dell, my laptops fan stayed on like crazy and the laptop froze for hours. I eventually had to shut it down manually.

Since then if I turn on the laptop, windows will boot up but freeze shortly after and the fan will stay on. Laptop will get very hot and I have to manually shut down. I got a blue screen of death, looked up the QR code and it says I have a hard drive replacement problem. 

Has anyone experienced this before?

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4 Replies
BrianHugo
1 Copper

Re: XPS13 9360 - Update Issue!

I am also facing similar issue here. Help is appreciated. Thanks in advance. Regards, Brian
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Community Manager
Community Manager

Re: XPS13 9360 - Update Issue!

Hi BrianHugo,

Thanks for posting.  Apologies that your system is not performing as expected.

 

If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

 

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request. 


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
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XPS13_9360
1 Copper

Re: XPS13 9360 - Update Issue!

Robert

If the driver update from Dell caused a hardware issue, I believe this is Dell's fault and it should be covered regardless of warranty status.

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Moderator
Moderator

Re: XPS13 9360 - Update Issue!

XPS13_9360,

 

Click my name and private message me the pc service tag number.

 

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