1 Rookie

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6 Posts

August 25th, 2021 09:00

Thanks mate, I have resolved it, I went to my device manager and I Uninstalled the camera driver and it worked fine and also the main camera still works so I guess it has been solved.

4 Operator

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4.3K Posts

August 24th, 2021 05:00

I saw my system do the same thing but it is working normally now.  Both the red and white lights come on but only the red light blinks.

It may be related to your Bios version and I had problems getting one version to install and ended up letting Windows do it..  I am currently running 2.16.2 5/24/2021.  Both cameras are listed in the Device Manager as Integrated Webcam.

4 Operator

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4.3K Posts

August 24th, 2021 06:00

If you have the current Bios, I would leave that alone for a while.  It may be some other update that allowed it to work correctly again.  If it doesn't come back by itself after some period of time, after signing in normally and possibly redoing the hello face setup, I suppose you could try.  But hopefully, you won't need to.

1 Rookie

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6 Posts

August 24th, 2021 06:00

I am also running version 2.16.2 and you're not far off about it being the bios setting because I tinkered with it and it could be the reason why, do you suggest I flash the bios and reinstall?

4 Operator

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4.3K Posts

August 24th, 2021 11:00

So, you have already redone the facial rec process just in case the original image got corrupted?  I think I remember doing that on my system.

1 Rookie

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6 Posts

August 24th, 2021 11:00

Okay, thanks, I'll chill for it

1 Rookie

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6 Posts

August 24th, 2021 12:00

I have done that but it didn't work, the o ly thing that worked was disabling the camera entirely

1 Rookie

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6 Posts

August 24th, 2021 13:00

.

4 Operator

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4.3K Posts

August 24th, 2021 14:00

It isn't good to make your Service Tag public.  The moderators probably removed it.  It wouldn't help anyway..

4 Operator

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4.3K Posts

August 25th, 2021 09:00

Good work.  I probably did the same thing but did not remember..

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