XPS

[Zuhayr]

Hi guys,

So yesterday a few of my keys randomly stopped working. Specifically all arrows, spacebar, b, 2 on numpad.

When i checked this morning the up arrow worked and then stopped again.

I tried uninstalling the driver but no luck. Could this be a software issue or hardware related?

Please help if you've experienced anything of this sort

Thank you

Zuhayr

[ejn63 · Accepted solution]

If an external USB keyboard works, the internal keyboard needs to be replaced.

If an external keyboard does not work, there's something else wrong (most likely a dying system board).

[U2CAMEB4ME]

Welcome to the Dell Community @Zuhayr 

Have you tried to reseat the keyboard cable Zif connector???

Dell XPS L702X Keyboard Removal and Installation:

https://www.parts-people.com/blog/2014/01/03/dell-xps-l702x-keyboard-removal-and-installation/

Best regards and good luck,

U2

[Zuhayr]

Hey @U2CAMEB4ME I have tried reseating it but no luck, even tried cleaning the keys itself but nothing. I was 100% convinced it had something to do with windows but after trying everything I'm assuming it's the hardware itself.

[U2CAMEB4ME]

@Zuhayr 

Then the next step would be to replace the keyboard.

Dell XPS 17 (L702X) Replacement Notebook Keyboards:

https://www.parts-people.com/index.php?action=category&id=143&subid=339&refine=keyboard

Regards,

U2