We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.
I have the same issue (different model) and it began after a BIOS update around 2/25/2020. However, my BIOS version is 2.13.0 (the release date is 11/14/2019 in spite of it being updated on 2/25/2020).
Actually, I'm not that confident about the bios update anymore. I thought it was an automatic bios update, since, on reboot, the computer stopped before grub was loaded and messages about updating the bios were displayed (on the black screen with Dell logo, before grub loads).
However, now that I check my update history with 'less /var/log/apt/history.log" I don't see anything indicating any bios update around Feb 25. And the release date of the bios was Nov 14, 2019.
* On our XPS 13 9360 driver page, BIOS 2.13.0 was released on January 14, 2020. Prior to installing BIOS 2.13.0, what BIOS version was installed? * Have you tried to downgrade from BIOS 2.13.0 to an older version?
* Provide a more detailed description of this performance slow down. Give us examples of apps or software, etc. * During this slow down, open the Linux Task Manager and provide pictures like below =
I tried installing BIOS vesions 2.8.1, 2.9.0, 2.10.1, 2.11.0, 2.12.0 and the latest, 2.13.0.
However, when installing the BIOS I get an error during the update of the management engine (error 0x00002236). This happened for all the BIOS versions I tested.
I checked my hardware by running the pre-boot diagnostics (part of the BIOS software). The only error detected was from the battery, which makes sense given that it is getting old. Everything else is error-free.
The slow-down. Everything is slow. Logging in takes a lot of time, as does starting a file browser and selecting a few files. The screenshot below shows CPU-usage when I only have a terminal open.
The problem began around the time when I updated the BIOS to version 2.13.0, but it doesn't go away when I revert to earlier versions.
Same problem here: XPS 15 9550, Ubuntu 16.04 & 18.04 sluggish, fan running, keyboard elevated temp
The update request for bios 1.13.1 showed up a couple of weeks ago under Ubuntu 18.04.
I see a high CPU load in the graphical view of the system monitor but I can't pinpoint the process actually causing it. Looked through the bios setting, nothing interesting there. Please advise!
@droidus91 : To which bios did you revert? Did you fix it?
I had the same issue when Ubuntu18 upgraded the firmware to 1.13.1. Downgrading to 1.12.0 did not help. So I downgraded one more time to 1.6.1 (as I had before 1.13.1) and now it works fine as before. My best guess is one of the latest firmware versions changed the fan algorithms in BIOS and they did not run fast enough when required (so CPU was overheated and their frequency is decreased, but not sure).
On 1.13.1 the temperature reached 99 degrees on a Hangouts call (unfortunately I did not save sensors output). Now it is not higher than 70 degrees on 4K video.
DELL-Cares
Moderator
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27.6K Posts
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February 28th, 2020 10:00
We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.
kallek
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7 Posts
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February 29th, 2020 05:00
I have the same issue (different model) and it began after a BIOS update around 2/25/2020. However, my BIOS version is 2.13.0 (the release date is 11/14/2019 in spite of it being updated on 2/25/2020).
droidus91
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99 Posts
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February 29th, 2020 05:00
Are you running Windows or Linux?
droidus91
1 Rookie
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99 Posts
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February 29th, 2020 06:00
Where do you get the updates from? I notice Dell's website only has .exe's.
kallek
1 Rookie
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7 Posts
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February 29th, 2020 06:00
Actually, I'm not that confident about the bios update anymore. I thought it was an automatic bios update, since, on reboot, the computer stopped before grub was loaded and messages about updating the bios were displayed (on the black screen with Dell logo, before grub loads).
However, now that I check my update history with 'less /var/log/apt/history.log" I don't see anything indicating any bios update around Feb 25. And the release date of the bios was Nov 14, 2019.
How did you confirm that your bios was updated?
kallek
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February 29th, 2020 06:00
Linux
kallek
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7 Posts
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February 29th, 2020 06:00
The bios updates are automatic via Ubuntu's repositories.
droidus91
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99 Posts
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February 29th, 2020 06:00
I am considering finding the version that I had previously, and just installing that again.
kallek
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7 Posts
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February 29th, 2020 07:00
I think it must have been on Feb 20. I see a bunch of upgrades that day (fwupd & fwupdate-signed ).
The bios is upgraded via UEFI Capsule updates described here: https://www.dell.com/support/article/en-ca/sln171755/update-the-dell-bios-in-a-linux-or-ubuntu-environment?lang=en.
kallek
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March 3rd, 2020 17:00
Did you successfully roll back to a previous version? Also, how old is your computer? Mine is from 2017, but it worked great until this bios update.
droidus91
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99 Posts
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March 5th, 2020 14:00
I saw it imaging my bios. And I reverted, and it's running smoothly once again.
DELL-Chris M
Community Manager
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56.9K Posts
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March 6th, 2020 05:00
kallek,
* On our XPS 13 9360 driver page, BIOS 2.13.0 was released on January 14, 2020. Prior to installing BIOS 2.13.0, what BIOS version was installed?
* Have you tried to downgrade from BIOS 2.13.0 to an older version?
* Provide a more detailed description of this performance slow down. Give us examples of apps or software, etc.
* During this slow down, open the Linux Task Manager and provide pictures like below =
kallek
1 Rookie
•
7 Posts
0
March 10th, 2020 15:00
Hi,
I tried installing BIOS vesions 2.8.1, 2.9.0, 2.10.1, 2.11.0, 2.12.0 and the latest, 2.13.0.
However, when installing the BIOS I get an error during the update of the management engine (error 0x00002236). This happened for all the BIOS versions I tested.
I checked my hardware by running the pre-boot diagnostics (part of the BIOS software). The only error detected was from the battery, which makes sense given that it is getting old. Everything else is error-free.
The slow-down. Everything is slow. Logging in takes a lot of time, as does starting a file browser and selecting a few files. The screenshot below shows CPU-usage when I only have a terminal open.
The problem began around the time when I updated the BIOS to version 2.13.0, but it doesn't go away when I revert to earlier versions.
JC110
1 Message
0
April 17th, 2020 11:00
Hi,
Same problem here: XPS 15 9550, Ubuntu 16.04 & 18.04 sluggish, fan running, keyboard elevated temp
The update request for bios 1.13.1 showed up a couple of weeks ago under Ubuntu 18.04.
I see a high CPU load in the graphical view of the system monitor but I can't pinpoint the process actually causing it. Looked through the bios setting, nothing interesting there. Please advise!
@droidus91 : To which bios did you revert? Did you fix it?
DrHatter
1 Message
0
April 28th, 2020 04:00
I had the same issue when Ubuntu18 upgraded the firmware to 1.13.1. Downgrading to 1.12.0 did not help. So I downgraded one more time to 1.6.1 (as I had before 1.13.1) and now it works fine as before. My best guess is one of the latest firmware versions changed the fan algorithms in BIOS and they did not run fast enough when required (so CPU was overheated and their frequency is decreased, but not sure).
Sensors on 1.6.1 (idle CPU):
pch_skylake-virtual-0
Adapter: Virtual device
temp1: +71.5°C
acpitz-virtual-0
Adapter: Virtual device
temp1: +25.0°C (crit = +107.0°C)
coretemp-isa-0000
Adapter: ISA adapter
Package id 0: +53.0°C (high = +100.0°C, crit = +100.0°C)
Core 0: +52.0°C (high = +100.0°C, crit = +100.0°C)
Core 1: +52.0°C (high = +100.0°C, crit = +100.0°C)
Core 2: +51.0°C (high = +100.0°C, crit = +100.0°C)
Core 3: +49.0°C (high = +100.0°C, crit = +100.0°C)
dell_smm-virtual-0
Adapter: Virtual device
Processor Fan: 4104 RPM
Video Fan: 4091 RPM
CPU: +52.0°C
Ambient: +55.0°C
Ambient: +52.0°C
Other: +46.0°C
On 1.13.1 the temperature reached 99 degrees on a Hangouts call (unfortunately I did not save sensors output). Now it is not higher than 70 degrees on 4K video.