windows hello does not recognize the fingerprint reader. XPS 15 9570

This from Dell might help-- 

https://www.dell.com/support/article/us/en/04/sln303175/how-to-configure-windows-hello-in-windows-10-for-biometric-scanners?lang=en

See the part about not being able to use Hello with Dell Data Protection Security at the same time. That might be the problem. 

service tag: 

Edit this post to remove your tag. That's not allowed in this public forum of users helping users.

Dell Data Protection Security does not work for me, and when I try to install the missing driver, that's what shows me:

Thank you for your message. Is the Fingerprint reader showing up correctly in device manager?

GO to BIOS- Intel Software Guard extension – Intel SGX- Change this to enabled (if it already on enabled – change to disabled, save & restart - set to enabled again)

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.

How to find the service tag

I did. still not working

Any driver I try to install does not work. Also goodix

ari777,

Click the link below for resolving the Windows Hello and Fingerprint Reader.

Windows Hello fingerprint not working? Here’s 9 ways to fix it

Hope you are doing fine. Did you get a chance to try the fix provided? Does the issue persist? Let me know if you need further assistance.

Thanks, 

 Sreejith