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TheDarkMist
1 Copper

xps 15 7590 killer networking is a joke!

I just bought a xps 15 7590 which is supposed to be a premium computer.
Freshly opened, updated all drivers via Dell software, updated windows and then: problems started. Wifi was slow, intermittent. Discovered there is a pre-installed crapware called Killer Networking Control Center which is supposed to be useful to throttle your bandwidth to privilege video games. I didn't buy a Dell top computer to play f* videogames! I need to work. And now this crapware is making my computer USELESS. It's 24 hours that I'm still trying to install Adobe creative suite with no success due to the slowlyness of the bandwidth imposed by its crappy wifi hardware and software.
I've seen here other people with the same problems and with various possible solutions proposed, with no official, final, statement from Dell.
Dell, I don't want to try ANYTHING to make your s* work. I paid 2k $ and your hardware MUST FLY out of the box! Are you joking with us?

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4 Replies
U2CAMEB4ME
4 Ruthenium

Re: xps 15 7590 killer networking is a joke!

Welcome to the Dell Community  @TheDarkMist 

It's a combination of KNCC and the Killer WiFi card.

It is supposed to be the latest and greatest???

I have seen a few just replace the Killer card with an Intel card.

Some have found success with updates from Killer.

You just had an updated driver released yesterday???

Killer 1650/1435/1435s/1535 WiFi Controller Driver:

https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=1847j&oscode=wt64a&produc...

Best regards,

U2


Microsoft Registered Refurbisher
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Windows Operating System lifecycle fact sheet
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Saltgrass
4 Ruthenium

Re: xps 15 7590 killer networking is a joke!

Does that system have the Dell Cinema installed?  Have you set your internet speed in the control suite?

As you know, there are may things that can effect wireless performance.  Since you have a newer AX Wi-Fi card, even your wireless router may be involved, so check for firmware updates for it.

Your environment is also important, but if you want help from the OEM, see the thread below where the Killer Wireless rep gives links you can use to open cases directly with them.  If they find the problem, please let us know..

https://www.dell.com/community/XPS/WiFi-Bluetooth-Problems-Dell-XPS-15-9560-Killer-1535-WiFi/m-p/608...

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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TheDarkMist
1 Copper

Re: xps 15 7590 killer networking is a joke!

It's a brand new pc. I've installed NOTHING.

The problem is that Killer Networking software, which is supposed to throttle your bandwidth (never asked for it, no need for it), is crapware. After researching I've found the way to remove the Killer suite, and install pure updated drivers. A version that even the Dell Support Assist software is listing during a update scan.

Let see if it fixes.

But remember: it's a premium computer, that costs 2k, brand new, and it simply prevents you to navigate, out of the box. It' s very upsetting, Dell!

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U2CAMEB4ME
4 Ruthenium

Re: xps 15 7590 killer networking is a joke!

I agree @TheDarkMist 

Good choice of hardware but poor software development!!!

Best regards,

U2


Microsoft Registered Refurbisher
Microsoft Registered Partner
Windows Operating System lifecycle fact sheet
Lifecycle begins when released and ends when no longer supported
HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
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