Re: Chaos

Coordinate starters I have spent hours trying to diagnose usb errors.  Have spent hours following  tech support diagnosis and repair instructions.  Have spent hours attending to a tech hands on with my computer.  Have had twice a tech to come out firsts to replace the motherboard for the USB problem and next a graphics card that has never worked.  Spent hours with a resolution manager who addresses me as the only person that can help me.  Our last conversation ended when I objected to sending another tech to my home for a repair and suggesting a form of compensation for the time and effort required of me.  The next day after requesting this gate keeper to return a call, he called offering to send a tech next day to replace the second graphics card.

Dell in it literature supposes the customer to be very important to Dell.  Given the description you have been presented it ain't so.

My expectations for my 4th Dell computer are quite different from the experience I have received.  It is abusive.  Your tech support has done what it has done to assist me all the while they say, don't  worry I will fix it, and so sorry for your problem.

I believe I was at a juncture to be told, another unit is on the way would be the way to go.  However to day the aresolutions manager tells me another tech will come to my home tomorrow.  More of my time used for a continuing disaster.  

At very least given mother board replacement and a third graphics a year extension on my hardware is in order as a reasonable expectation as well as a token compensation.

louieg