We would be very grateful for any help as this is outside the scope of what we normally do.

The son of one of our customers has an Alienware Alpha which he has upgraded to Windows 10 and is now having some problems. Our customer has asked us to carryout a factory reset on the system which we believe came with Windows 8. While we can see that there is a factory image on the disk the required software "AlienRespawn" does not appear to on the device any longer?

Is there some other way to reset this PC back to factory while maintaining all the Alienware stuff that was originally included (looks like a Kodi skin to us).

It's out of warranty hence posting here.

Thanks

In advance

Gegg