Hello all,

I am based in the UK and recently purchased the new Alienware OLED AW2725Q. I want to get people perspective around the globe and see if they have experiencing anything similar.

The monitor arrived on 16th but the box was damaged which were the screen was facing downwards inside the package. Luckily the screen was not damaged. 

The seal was open so it looked like a used monitor was sent to me.

Thirdly the frame have deep scratch marks around the frame of the screen.
 

I got this RMA on 17/12/2025 and got my new monitor today 19/12/2025. 
Everything was good until I inspected the frame. Same problem as the last one. All scratched up..

Unable to attach more picture due to limitation