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Alienware 17 R1 unable to update
My battery is 0% (plugged in, charging, but not actually charging), not enough for the VAS00A16.exe update. There are no problems with the battery itself or the charger, but I've tried everything under the sun, including the /forceit and /nopause commands and nothing works. I have no money and desperately need my computer to work right please help!
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DELL-Cares
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Posted August 23rd, 2019 16:00
Hi! Often what we recommend is updating the BIOS to see if that solves the charging issue.
But just to check your warranty status, could you please send us your Service Tag via Private Message (Please avoid posting it on public messages as it is considered personal information).
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice