Hey everyone. So I just got a refurbished Alienware Area-51m R1 laptop from the Dell Outlet website just last week. I've had a problem where all the keyboard keys will completely stop functioning randomly. The touchpad will still work, as will an external keyboard, but the keyboard just will not work unless I restart the laptop. They will work in bios, and I tested the keys within the support assist menu and they work, but they stop working at random when I've started up windows

A dell hardware technician was sent. He found that nothing was wrong with the keyboard hardware. He recommended I go through a clean install with a support line, but I knew how to do it myself so I did a complete clean, custom re-installation of windows 10 and re-downloaded all the drivers from scratch. Unfortunately, the issue still persists even after I did that.

My option now is to call Dell when they are open and get a refund to buy another refurbished laptop since I have exhausted all options. But I noticed that a few other people within other threads have had the same issues with this laptop, over months of trying to get it fixed. It seems the only solution so far has been to get the entire board placed. In my device manager, everything works fine except two USB devices that have a yellow caution signs next to them that says the USB devices not found. I don't have any usbs plugged in, so it seems to be an issue with hardware or software. I noticed other people have this issue as well.

If anyone has any further insight on this situation, please let me know. This seems to be a ridiculous issue for lots of people with no good fix in sight.