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Go to SolutionArea-51m R2, problem with guarantee
I have Area-51m R2 and I wanted to use the guarantee. But in customer service they said that the owner information does not match and I cannot use the premium guarantee. I should contact the place where I bought this laptop. But that was over a year ago and I don't have the way to contact anymore? What can I do in this situation? I have three months Premium guarantee but I cannot use it?
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Posted February 10th, 2023 14:00
I cannot do it because I didn't know about this one year ago, and now I don't have it means to contact the owner before me.
what can I do in this situation
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Posted February 10th, 2023 14:00
Hi @eXzi thank you for sharing update.
Please get ownership of this Area-51m R2 into your name. If you start the process, Dell might finish the process.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]220
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Posted February 10th, 2023 14:00
If the seller cannot be reached, your warranty is effectively over.
crimsom
9 Technologist
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6114 Posts
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Posted February 10th, 2023 07:00
Hi @eXzi welcome to this free user-to-user Alienware laptop discussion forum.
Try Ownership Transfer | Dell US and/or Ownership Transfer and Dell Product Registration Guides | Dell US. Ask local Dell Support to contact registered owner.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]