Ownership Transfer and Dell Product Registration Guides

Summary: Looking to Register, Update, Change or Transfer ownership and warranty information on your Dell system? This article will show you how.

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Looking to update or change the ownership and warranty information on your Dell EMC system? This article will show you how.

For checking warranty status and renewal on your Dell Product, please visit Warranty & Support Services. For more information, refer to our guide on How to Find Warranty Status and Information for your Dell product.


Table of Contents:

  1. Dell Product Registration Guide
  2. Ownership Transfer Guide
  3. Third Party or Non-Dell Product Registration
  4. FAQs
 
SLN143036_en_US__1icon Note:
  • Dell EMC products purchased directly from Dell EMC are automatically registered.
  • Dell EMC products purchased from 3rd party resellers on Amazon Marketplace (even if Fulfilled by Amazon) and eBay (or similar sites in your region), require transfer of ownership, as described in Ownership Transfer.
  • For Dell EMC products purchased from Amazon directly, i.e. Sold by Amazon, you should follow the Dell Product Registration process to register your product.

Dell Product Registration (including Sold by Amazon)

If you purchased your Dell EMC product from a retail store (not directly from Dell EMC), registration of your product is recommended in order to ensure your access to warranty support services and other Dell EMC ownership benefits like exclusive offers and rewards.

Please visit www.dell.com/register to register your product.

SLN143036_en_US__1icon Note:
  • Dell EMC products purchased directly from Dell EMC are automatically registered.
  • For Dell EMC products purchased from Amazon directly, i.e. Sold by Amazon, you should follow the Dell Product Registration process to register your product.
  • For Dell EMC products purchased from 3rd party resellers on Amazon Marketplace (even if Fulfilled by Amazon) and eBay (or similar sites in your region), you should submit an Ownership Transfer request, described in the corresponding section.


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Ownership Transfer (including Amazon Marketplace and eBay)

 
SLN143036_en_US__1icon Note: Incomplete or Incorrect details will cause a delay in processing your request and may result in a denial of the ownership transfer.
 

There are two main reasons to register the ownership information:

  1. Ownership has changed – you have recently purchased a new or used Dell EMC product
  2. Your Dell EMC product has been permanently relocated or moved to another country

For permanently relocated systems (6 months or more), the service contract purchased for a system at point of sale (POS) is valid only in the country in which the system was purchased. Upon request, Dell EMC will transfer the service contract to its new location provided that the service is available in the destination location, Return to Depot, Complete Care, Same Day, and Parts Only contracts are not always available for transfer outside of the region the coverage was purchased in. Please review your contract agreement for more information.

 
SLN143036_en_US__1icon Note:
  • Dell EMC products purchased from 3rd party resellers on Amazon Marketplace (even if Fulfilled by Amazon) and eBay (or similar sites in your region), please submit an Ownership Transfer request, described in the corresponding section.
  • Someone from Dell EMC may contact you via email to clarify the information you have supplied and may ask for a proof of purchase to allow the transfer to be processed.
 

To initiate a Warranty and Ownership Transfer, go to www.dell.com/support/assets-transfer and follow the instructions.

 
SLN143036_en_US__1icon Note: Refer to Other types of transfers listed under the Continue button for:
  • Bulk transfers (more than five products)
  • Dell Product Registration – If you purchased your Dell EMC product from a retail store
  • Compellent and Force10 products
  • EqualLogic products
  • Other Products
 
SLN143036_en_US__1icon Note: Previous owner details are essential for Ownership Transfer. This form can be submitted by the new or previous owner.
 
SLN143036_en_US__1icon Note: As part of the Dell EMC's Privacy Policy, Dell EMC cannot disclose any account information to a third party. For this reason, Dell EMC representatives will not be able to complete an ownership transfer form on behalf of another party. See Dell's Privacy Policy for details.
 
SLN143036_en_US__1icon Note: Depending on the system type you may be asked to enter a Company Name.
  1. Go to Warranty and Ownership Transfer page.

 
  • Select How many products you are transferring. You can choose Single product or Up to five products.
    • For a single product, either manually enter your Service Tag or use the Detect Your Product button, then click on the Continue button.
    • If you wish to add up to five Service Tags, enter the tag manually and then press the Add Another button until you have added up to five tags. When ready, click on the Continue button.

 
  • Fill in as much of the Previous Owner Details as possible.

 
  • Complete the New Owner Details. Then press Continue.

 
  • A review page appears which allows you to check your details and allows you to edit any errors before continuing.

 
  • Before pressing Continue you will have to tick the box to say that you have read and agreed to the Terms and Conditions.

 
  • Confirmation is the final page of the form.
    • Make a note of the request ID and explore the Customer Support options, incase you have questions regarding the ownership or warranty transfer.
    • Allow 7-10 business days for Domestic transfer and 15 business days for International Transfer.
    • Once the Ownership Transfer request is reviewed, you will be notified through email (if opted during submission).

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    Third Party or Non-Dell Product Registration

    Products that do not have the Dell EMC brand on them are called non-Dell or Third Party products.

    Please contact the manufacturer for the product to register your product and receive support.


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    FAQs

    Why should I register or transfer ownership of my Dell EMC product?

    • Dell EMC recommends registering and/or transferring your Dell EMC Product to enable you take advantage of exclusive offers and rewards. This will also allow you to access Dell EMC's Support Services more readily should you need assistance.


Should a company reselling Dell products continue submitting ownership tag transfer requests on behalf of their customers?

  • No. Companies reselling Dell products no longer need to submit separate ownership tag transfer requests on behalf of your customer unless identified in the exceptions list.
    • Exceptions: (1) Solution Provider: customer information is not provided at the time of purchase. (2) Distributor: end user customer information is not reported in the Distribution point of sale 3rd party reporting to Dell EMC. (3) EDI orders transmitted directly via EDI from channel partner to Dell EMC and (4) Premier catalog orders not using MyQuotes.
  • Distributors and Solution Provider customers should collaborate in their efforts to complete the "optional" fields in the Distribution point of sale 3rd party reporting to Dell EMC to ensure the systems can be easily transferred to the end user customer.


What information do I need to provide Dell EMC to enable the ownership transfer?

  • Service Tag
  • Original Owner:
  • Company Name OR First/Given Name & Last Name/Surname
  • Address
  • City
  • State/Province
  • ZIP/Postal Code
  • Country
  • EU Tax ID (where applicable)

If I submit through the website, how long will the transfer take?

  • We have automated the ownership transfer at Point of Sale for channel partners provided they have provided company name, address, city, state/province, zip/postal code and country to your Dell EMC sales rep. If the product was automatically transferred, you will not need to submit a transfer request through this website. 
  • If an ownership transfer is required through the website, the transfer process should take 7-10 business days for a domestic transfer and up to 15 business days for international transfers. This timing may vary due to the amount of information submitted.

Will my customer have to register their product in their name?

  • No. As long as the customer information is provided when the order is placed by a Solution Provider or the Distributor through point of sale reporting, the ownership of the system(s) will be automatically transferred.
For more information regarding warranties:

Was the System purchased second hand, through an auction website or third party company?

  • In order to take advantage of any remaining warranty (if applicable) for a Dell EMC System purchased through an auction site or through a third party, you will need to complete the transfer of ownership form by providing the following pieces of information:
    • Previous Owner Information
    • Service Tag and Express Code

SLN143036_en_US__1icon Note: As part of the Dell EMC's Privacy Policy, Dell EMC cannot disclose any account information to a third party. For this reason, Dell EMC representatives will not be able to complete an ownership transfer form on behalf of another party. See Dell's Privacy Policy for details


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Article Properties


Affected Product

Chromebox, Printers & Accessories, Chromebook, Alienware, Inspiron, Latitude, Vostro, XPS, Retired Models, Servers, Entry Level & Midrange, Latitude Tablets, Surface, Venue, XPS Tablets, Thin Clients, Fixed Workstations, Mobile Venue Chromebox, Printers & Accessories, Chromebook, Alienware, Inspiron, Latitude, Vostro, XPS, Retired Models, Servers, Entry Level & Midrange, Latitude Tablets, Surface, Venue, XPS Tablets, Thin Clients, Fixed Workstations, Mobile Venue, Mobile Venue Pro See more

Last Published Date

21 Feb 2021

Version

4

Article Type

Solution

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