Ownership Transfer and Dell Product Registration Guides

Summary: Looking to Register, Update, Change or Transfer ownership and warranty information on your Dell system? This article will show you how.

Article Content


Symptoms

Looking to update or change the ownership and warranty information on your Dell EMC system? This article will show you how.

For checking warranty status and renewal on your Dell Product, please visit Warranty & Support Services. For more information, refer to our guide on How to Find Warranty Status and Information for your Dell product.


Table of Contents:

  1. Dell Product Registration Guide
  2. Ownership Transfer Guide
  3. Third Party or Non-Dell Product Registration
  4. FAQs
 
SLN143036_en_US__1icon Note:
  • Dell EMC products purchased directly from Dell EMC are automatically registered.
  • Dell EMC products purchased from 3rd party resellers on Amazon Marketplace (even if Fulfilled by Amazon) and eBay (or similar sites in your region), require transfer of ownership, as described in Ownership Transfer.
  • For Dell EMC products purchased from Amazon directly, i.e. Sold by Amazon, you should follow the Dell Product Registration process to register your product.

Dell Product Registration (including Sold by Amazon)

If you purchased your Dell EMC product from a retail store (not directly from Dell EMC), registration of your product is recommended in order to ensure your access to warranty support services and other Dell EMC ownership benefits like exclusive offers and rewards.

Please visit www.dell.com/register to register your product.

SLN143036_en_US__1icon Note:
  • Dell EMC products purchased directly from Dell EMC are automatically registered.
  • For Dell EMC products purchased from Amazon directly, i.e. Sold by Amazon, you should follow the Dell Product Registration process to register your product.
  • For Dell EMC products purchased from 3rd party resellers on Amazon Marketplace (even if Fulfilled by Amazon) and eBay (or similar sites in your region), you should submit an Ownership Transfer request, described in the corresponding section.


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Ownership Transfer (including Amazon Marketplace and eBay)

 
SLN143036_en_US__1icon Note: Incomplete or Incorrect details will cause a delay in processing your request and may result in a denial of the ownership transfer.
 

There are two main reasons to register the ownership information:

  1. Ownership has changed – you have recently purchased a new or used Dell EMC product
  2. Your Dell EMC product has been permanently relocated or moved to another country

For permanently relocated systems (6 months or more), the service contract purchased for a system at point of sale (POS) is valid only in the country in which the system was purchased. Upon request, Dell EMC will transfer the service contract to its new location provided that the service is available in the destination location, Return to Depot, Complete Care, Same Day, and Parts Only contracts are not always available for transfer outside of the region the coverage was purchased in. Please review your contract agreement for more information.

 
SLN143036_en_US__1icon Note:
  • Dell EMC products purchased from 3rd party resellers on Amazon Marketplace (even if Fulfilled by Amazon) and eBay (or similar sites in your region), please submit an Ownership Transfer request, described in the corresponding section.
  • Someone from Dell EMC may contact you via email to clarify the information you have supplied and may ask for a proof of purchase to allow the transfer to be processed.
 

To initiate a Warranty and Ownership Transfer, go to www.dell.com/support/assets-transfer and follow the instructions.

 
SLN143036_en_US__1icon Note: Refer to Other types of transfers listed under the Continue button for:
  • Bulk transfers (more than five products)
  • Dell Product Registration – If you purchased your Dell EMC product from a retail store
  • Compellent and Force10 products
  • EqualLogic products
  • Other Products
 
SLN143036_en_US__1icon Note: Previous owner details are essential for Ownership Transfer. This form can be submitted by the new or previous owner.
 
SLN143036_en_US__1icon Note: As part of the Dell EMC's Privacy Policy, Dell EMC cannot disclose any account information to a third party. For this reason, Dell EMC representatives will not be able to complete an ownership transfer form on behalf of another party. See Dell's Privacy Policy for details.
 
SLN143036_en_US__1icon Note: Depending on the system type you may be asked to enter a Company Name.
  1. Go to Warranty and Ownership Transfer page.

 
  • Select How many products you are transferring. You can choose Single product or Up to five products.
    • For a single product, either manually enter your Service Tag or use the Detect Your Product button, then click on the Continue button.
    • If you wish to add up to five Service Tags, enter the tag manually and then press the Add Another button until you have added up to five tags. When ready, click on the Continue button.

 
  • Fill in as much of the Previous Owner Details as possible.

 
  • Complete the New Owner Details. Then press Continue.

 
  • A review page appears which allows you to check your details and allows you to edit any errors before continuing.

 
  • Before pressing Continue you will have to tick the box to say that you have read and agreed to the Terms and Conditions.

 
  • Confirmation is the final page of the form.
    • Make a note of the request ID and explore the Customer Support options, incase you have questions regarding the ownership or warranty transfer.
    • Allow 7-10 business days for Domestic transfer and 15 business days for International Transfer.
    • Once the Ownership Transfer request is reviewed, you will be notified through email (if opted during submission).

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    Third Party or Non-Dell Product Registration

    Products that do not have the Dell EMC brand on them are called non-Dell or Third Party products.

    Please contact the manufacturer for the product to register your product and receive support.


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    FAQs

    Why should I register or transfer ownership of my Dell EMC product?

    • Dell EMC recommends registering and/or transferring your Dell EMC Product to enable you take advantage of exclusive offers and rewards. This will also allow you to access Dell EMC's Support Services more readily should you need assistance.


Should a company reselling Dell products continue submitting ownership tag transfer requests on behalf of their customers?

  • No. Companies reselling Dell products no longer need to submit separate ownership tag transfer requests on behalf of your customer unless identified in the exceptions list.
    • Exceptions: (1) Solution Provider: customer information is not provided at the time of purchase. (2) Distributor: end user customer information is not reported in the Distribution point of sale 3rd party reporting to Dell EMC. (3) EDI orders transmitted directly via EDI from channel partner to Dell EMC and (4) Premier catalog orders not using MyQuotes.
  • Distributors and Solution Provider customers should collaborate in their efforts to complete the "optional" fields in the Distribution point of sale 3rd party reporting to Dell EMC to ensure the systems can be easily transferred to the end user customer.


What information do I need to provide Dell EMC to enable the ownership transfer?

  • Service Tag
  • Original Owner:
  • Company Name OR First/Given Name & Last Name/Surname
  • Address
  • City
  • State/Province
  • ZIP/Postal Code
  • Country
  • EU Tax ID (where applicable)

If I submit through the website, how long will the transfer take?

  • We have automated the ownership transfer at Point of Sale for channel partners provided they have provided company name, address, city, state/province, zip/postal code and country to your Dell EMC sales rep. If the product was automatically transferred, you will not need to submit a transfer request through this website. 
  • If an ownership transfer is required through the website, the transfer process should take 7-10 business days for a domestic transfer and up to 15 business days for international transfers. This timing may vary due to the amount of information submitted.

Will my customer have to register their product in their name?

  • No. As long as the customer information is provided when the order is placed by a Solution Provider or the Distributor through point of sale reporting, the ownership of the system(s) will be automatically transferred.
For more information regarding warranties:

Was the System purchased second hand, through an auction website or third party company?

  • In order to take advantage of any remaining warranty (if applicable) for a Dell EMC System purchased through an auction site or through a third party, you will need to complete the transfer of ownership form by providing the following pieces of information:
    • Previous Owner Information
    • Service Tag and Express Code

SLN143036_en_US__1icon Note: As part of the Dell EMC's Privacy Policy, Dell EMC cannot disclose any account information to a third party. For this reason, Dell EMC representatives will not be able to complete an ownership transfer form on behalf of another party. See Dell's Privacy Policy for details


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Article Properties


Affected Product

Mobile Venue, Mobile Venue Pro, Chromebook 11, Chromebook 3100 2-in-1, Chromebook 3100, Chromebook 3120, Chromebook 11 3180, Chromebook 11 3189, Chromebook 5190 2-in-1, Chromebook 5190 Education, Chromebook 13 3380, Chromebook 7310, Chromebook 3400, Inspiron Chromebook 11 3181, Inspiron Chromebook 11 3181 2-in-1, Inspiron Chromebook 7486, Latitude 5300 2-in-1 Chromebook Enterprise, Latitude 5400 Chromebook Enterprise, XPS 10 Tablet, XPS 18 1810, Inspiron 1000, Inspiron 3137, Inspiron 3138, Inspiron 3147, Inspiron 3148, Inspiron 3152 2-in-1, Inspiron 3153 2-in-1, Inspiron 3157 2-in-1, Inspiron 3158 2-in-1, Inspiron 11 3162/3164, Inspiron 11 3168, Inspiron 11 3169, Inspiron 11 3179, Inspiron 11 3180, Inspiron 11 3185 2-in-1, Inspiron 3195 2-in-1, Inspiron 1100, Inspiron 10z 1120, Inspiron 11z 1121, Inspiron 1150, Inspiron 11z 1110, Inspiron 11z 1120, Inspiron 5280 2-in-1, Inspiron 1200, Inspiron 1210, Inspiron 13 N3010, Inspiron 5300, Inspiron 5301, Inspiron 13 5368 2-in-1, Inspiron 5370, Inspiron 13 5378 2-in-1, Inspiron 13 5379 2-in-1, Inspiron 5390, Inspiron 5391, Inspiron 7300 2-in-1, Inspiron 7300, Inspiron 7306 2-in-1, Inspiron 7347, Inspiron 7348 2-in-1, Inspiron 7352, Inspiron 7353 2-in-1, Inspiron 7359 2-in-1, Inspiron 13 7368 2-in-1, Inspiron 7370, Inspiron 7373 2-in-1, Inspiron 13 7375 2-in-1, Inspiron 13 7378 2-in-1, Inspiron 7380, Inspiron 7386 2-in-1, Inspiron 7390 2-in-1, Inspiron 7391 2-in-1, Inspiron 7391, Inspiron 1300, Inspiron 1318, Inspiron 1320, Inspiron 13 1370, Inspiron 13z N301z, Inspiron 13z 5323, Inspiron 14 1440, Inspiron 3420, Inspiron 3421, Inspiron 3437, Inspiron 3441, Inspiron 3442, Inspiron 3443, Inspiron 3451, Inspiron 3452, Inspiron 3458, Inspiron 14 3459, Inspiron 14 3462, Inspiron 14 3465, Inspiron 14 3467, Inspiron 14 3468, Inspiron 14 3473, Inspiron 14 3476, Inspiron 3480, Inspiron 3481, Inspiron 3482, Inspiron 3490, Inspiron 3493, Inspiron 5400 2-in-1, Inspiron 5401/5408, Inspiron 5402/5409, Inspiron 5405, Inspiron 5406 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Inspiron 5598, Inspiron 7500 2-in-1 Black, Inspiron 7500 2-in-1 Silver, Inspiron 7500, Inspiron 7501, Inspiron 7506 2-in-1, Inspiron 7537, Inspiron 7547, Inspiron 7548, Inspiron 7557, Inspiron 7558, Inspiron 15 7559, Inspiron 15 7560, Inspiron 15 Gaming 7566, Inspiron 15 Gaming 7567, Inspiron 7568 2-in-1, Inspiron 15 7569 2-in-1, Inspiron 7570, Inspiron 15 7572, Inspiron 7573 2-in-1, Inspiron 15 Gaming 7577, Inspiron 15 7579 2-in-1, Inspiron 7580, Inspiron 7586 2-in-1, Inspiron 7590 2-in-1, Inspiron 7590, Inspiron 7591 2-in-1, Inspiron 7591, Inspiron M5040, Inspiron 15 N5010, Inspiron 15 N5040, Inspiron 15 N5050, Inspiron 15 M5010, Inspiron 15 M5030, Inspiron 15 N5030, Inspiron 1501, Inspiron 1520, Inspiron 1521, Inspiron 1525, Inspiron 1526, Inspiron 1545, Inspiron 1546, Inspiron 15 1564, Inspiron 15R 5520, Inspiron 15R 5521, Inspiron 15R 5537, Inspiron 15R N5110, Inspiron 15R SE 7520, Inspiron 15z 1570, Inspiron 15z 5523, Inspiron 3721, Inspiron 3737, Inspiron 3780, Inspiron 3781, 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2-in-1, Latitude 7400, Latitude 7410 Chromebook Enterprise, Latitude 7410, Latitude 7414 Rugged, Latitude 7420, Latitude 7424 Rugged Extreme, Latitude 7480, Latitude 7490, Latitude 9410, Latitude 3500, Latitude 3510, Dell Latitude 3580/3588, Latitude 3590, Latitude 5500, Latitude 5501, Latitude 5510, Latitude 5511, Latitude 5520, Latitude 5580, Latitude 5590, Latitude 5591, Latitude 7520, Latitude 9510, Latitude 2100, Latitude 2110, Latitude 2120, Latitude 3150, Latitude 3160, Latitude 3330, Latitude 3340, Latitude 3350, Latitude 3440, Latitude 3450, Latitude 3460, Latitude 3470, Latitude 3540, Latitude 3550, Latitude 3560, Latitude 3570, Latitude 5175 2-in-1, Latitude 5179 2-in-1, Latitude 5404 Rugged, Latitude 5420, Latitude 6430u, Latitude 7204 Rugged, Latitude 7275, Latitude 7404 Rugged, Latitude C400, Latitude C500, Latitude C510, Latitude C540, Latitude C600, Latitude C610, Latitude C640, Latitude C800, Latitude C810, Latitude C840, C/Dock Expansion Station, C/Dock II Expansion 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Precision 7920 Tower, Precision 7920 Rack, Precision R5400, Precision R5500, Precision R7610, Precision Rack 7910, Precision T1500, Precision T1600, Precision T1650, Precision T1700, Precision T3400, Dell Precision Tower 3420, Precision T3500, Precision T3600, Precision T3610, Dell Precision Tower 3620, Precision T5400, Precision T5500, Precision T5600, Precision T5610, Precision Tower 5810, Precision T7400, Precision T7500, Precision T7600, Precision T7610, Dell Precision Tower 7810, Precision Tower 7910, Vostro 1000, Vostro 1011, Vostro 1014, Vostro 1015, Vostro 1088, Vostro 1200, Vostro 1220, Vostro 5300, Vostro 5301, Vostro 5370, Vostro 5390, Vostro 5391, Vostro 1310, Vostro 1320, Vostro 3400, Vostro 3401, Vostro 3405, Vostro 3445, Vostro 3446, Vostro 14 3449, Vostro 3458, Vostro 3459, Vostro 14 3468, Vostro 3478, Vostro 3480, Vostro 3481, Vostro 3490, Vostro 3491, Vostro 5401, Vostro 5402, Vostro 5459, Vostro 14 5468, Vostro 5471, Vostro 5480, Vostro 5481, Vostro 5490, Vostro 1400, Vostro 1440, Vostro 1450, Vostro 3500, Vostro 3501, Vostro 15 3549, Vostro 3558, Vostro 3559, Vostro 15 3562, Vostro 15 3568, Vostro 3572, Vostro 3578, Vostro 3580, Vostro 3581, Vostro 3582, Vostro 3583, Vostro 3584, Vostro 3590, Vostro 3591, Vostro 5501, Vostro 5502, Vostro 15 5568, Vostro 5581, Vostro 5590, Vostro 7500, Vostro 15 7570, Vostro 15 7580, Vostro 7590, Vostro 1500, Vostro 1510, Vostro 1520, Vostro 1540, Vostro 1550, Vostro 1700, Vostro 1710, Vostro 1720, Vostro 2420, Vostro 2421, Vostro 2510, Vostro 2520, Vostro 2521, Vostro 3300, Vostro 3350, Vostro 3360, Vostro 3400 (End of Life), Vostro 3450, Vostro 3460, Vostro 3500 (End of Life), Vostro 3546, Vostro 3550, Vostro 3555, Vostro 3560, Vostro 3561, Vostro 15 3565, Vostro 3700, Vostro 3750, Vostro 500, Vostro 5460, Vostro 5470, Vostro 5560, Vostro A840, Vostro A860, Vostro A90, Vostro V13, Vostro V130, Vostro V131, Dell Hybrid Client, Wyse 1010 zero client, Latitude E7270 mobile thin client, Latitude 3460 mobile thin client, Wyse 3010 Thin Clients/T10/T50/T00X, Wyse 3020 Thin / Zero Client, Wyse 3030 Thin Client, Wyse 3030 LT Thin Client, Wyse 3040 Thin Client, Latitude 3480 mobile thin client, Wyse 5010 Thin Clients / D10D/D10DP/D90D7, Wyse 5020 Thin Client, Wyse 5040 AIO Thin Client, Wyse 5050 All-In-One, Wyse 5060 Thin Client, Wyse 5070 Thin Client, Latitude 5280 mobile thin client, Wyse 5470 All-In-One, Wyse 5470, Wyse 7020 Thin Client, Wyse 7030 PCoIP zero client, Wyse 7040 Thin Client, Wyse C Class, Wyse Cloud Client Manager/Edge Device Manager, Wyse Cloud Connect, Wyse Converter for PCs, Wyse 5010 Zero Client (Citrix) / D00DX, Wyse 1000 Series (wyse-e-class), Wyse 5030 Zero Client (VMWare) / P25, Wyse PC Extender, Wyse R Class, Wyse S Class, Wyse TCX Suite, Wyse ThinOS, Wyse V Class, Wyse Device Manager, Wyse Management Suite, Wyse X Class, Wyse ThinOS Lite (Xenith), Wyse 7010 Thin Client / Z90D7, Adamo 13, Adamo XPS, 212N, 316LT, 320LT, 320N, 320N-Plus, 320SLI, 325N, 325NC, 325SLI, NL20, 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Last Published Date

05 Dec 2020

Version

3

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Solution

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