it looks like the CEO has to start following & attending all Dell Orders & other complaints, as no one else seems to really care.

This is unprecedented. An order placed on 22nd October 2020, is not reflecting in my account as yet. I can only see it on a tracking link. As on 10th November, there is no shipping information on the tracking area. The product shows as "estimated delivery 6th - 12th November 2020. 

The local helpline numbers still seems to be built with AI as the options get automatically selected even if I hide my hands with my phone kept in speaker mode. LOL. I send a mail to a contact shared in my order confirmation, a lady who goes by name UMA P. Ofcourse she has chosen to ignore my mail.

My only consolation is the @DellCares team, who are atleast promptly replying my private messages. Ofcourse they have not given me anything except to keep repeating "estimated delivery" dates is valid. The point here being the word "ESTIMATED", which will absolve @Anonymous if they chose to deliver this in the next year November.

Behold, all that people who have placed orders & have been crying out here is coming true for me. I have been continuously assured by @DellCares that my order has been shipped, no revision in delivery date, and not be concerned as the Order Support does not list any changes or has no Tracking Number.

But this is all total humbug that they feed the customers. I doubt they have a clue on what is happening within their organisation. Forget hands, each of the fingers don't know what the other is doing.

Bottomline, I pay premium dollars US$3k+ for an XPS 15 on 22nd October, and am sitting in dark till today about the date I will get the same. Ofcourse I am afraid to cancel the order, as if everything else written in this forum holds out true, my refund will take eons.

I have been resisting doing more action, but I will start posting in social media today onwards about this completely pathetic & abject careless attitude/ approach of @ DELL.

Greetings,

The order has reached delivery facility from manufacturing hub. Currently, the order is going through documentation process. Once completed, the tracking number will be generated.

Thanks,

Sahana

Really Sahana? As of yesterday your @DellCares rep Susana told me it will be delivered to me as reflected on tracking by 12th November 2020. Maybe you should check your own replies in the Private Messaging, or should I copy-paste them here. It's time you stop giving out stories to customers.

The strangest of things happened today with my order. Dell raised an official Tax Invoice dated 16.11.2020. This goes to prove that you never even processed my order till today. You have been giving excuses & stories till now with regard to processing, and shipping my laptop.

Hi Venkatesh,

The invoice is not yet received for the order to move to next stage. We are keeping a track and once we get an update we'll keep you updated.

-Susanna

Should I send you the final tax invoice copy - total 8 pages long? I have received it, but you have not internally. Must be a joke right?

I'm sorry we depend on the regional tam an the carrier for the order delivery and I'm keeping a track on your order.

-Susanna