Hello,

I have an Inspiron 15 3552 with a Pentium N3700 CPU in it. The wifi adapter that came with it started having issues of dropping out repeatedly so I picked up two Intel 9260NGWs from Amazon. (my sister has the same laptop and expressed interest as well). When they came in, I removed the old drivers and replaced the card.

The Bluetooth shows up and works in Device Manager but the wifi doesn't. No unknown devices, nothing - it's like it's not even there. The intel driver software loads then closes suddenly.

They're both on Windows 10 - 1809. Searching around google hasn't been any help, I get a lot of Linux posts but not very much for Windows. As far as I can read, there's no mention of Dell white-listing wifi cards so I'm not sure what the issue could be.

Anyone have any ideas of what it could be or what I could try before I return these cards to Amazon?

Thank you.