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Go to SolutionInspiron 7490 - Lost touchpad
Hello
This morning I booted my laptop and no touchpad reaction. With a mouse I went under the Hardware manager and under Mouse I just have a USB mouse, no touchpad hardware. I ran the F12 diagnostic and the touchpad is ok. But under Windows 10 nothing. I was not able to find any specific touchpad driver for the inspiron. Am I the only one having this ? Do you have any advice on how I can get back the touchpad ? Thanks for your help.
Lebios
Recently, I have purchased the Dell Laptop from Reliance Retail store known as "Reliance Digital" in Mumbai, India.
I can see on the Dell Support Portal, the S/N seems to be expired. I do not understand how the service expired when I purchased the laptop 2 week back? Also, I am facing an issue with the touchpad which is not working at all and hence, I have to attach an external mouse to drop email to Dell Support Centers.
In addition to above, I have been with the Dell for the past 9+ years and never ever faced such problems in any of the multiple devices in the past however, now it seems trust and faith is lost.
DELL-Cares
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Posted October 5th, 2020 11:00
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