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delluser718
1 Rookie
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5 Posts
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1576
March 26th, 2021 15:00
Touch screen stopped working after update
I have an Inspiron 7300 2n1 laptop. Today an update was installed, and following the update my touch screen no longer works. In device manager, it says my 12C HID device cannot start (code 10). I tried uninstalling it and restarting, but it still is not working. Please help!
1058
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Posted March 26th, 2021 16:00
Do you remember which type of update? BIOS, driver or window update? Which one?
In the meantime, view the information in the link below, hopefully it will be a help to you:
How to Troubleshoot Touch Screen or Touch Panel Issues | Dell US
EDIT:
1032
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Posted March 26th, 2021 17:00
I will try that. Thank you so very much for your help! I appreciate it!
1037
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Posted March 26th, 2021 17:00
You can Roll back to the previous version of windows 10 by following steps in link below:
How to roll back Windows 10 upgrade to a previous operating system | Dell US
Or....
Use the System Restore tool on the computer to go back to a earlier time when the touch screen was working;
1. Type Create A Restore Point onto the [Cortana] search box
2. Select System Restore. Next, Show More Restore Points
Use System Restore (microsoft.com)
1005
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Posted March 27th, 2021 07:00
Keep in mind, if you decide to go back to a previous window update, you have 10 days to do so.
Look forward to your update.....
Inspiron 3048, windows 10:
971
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Posted April 1st, 2021 09:00
Thank you. I didn't know there was a deadline to go back to the previous version so that's helpful.
After other suggestions didn't work, I ended up calling Dell support. They "took control" of the screen and tried a few different things. I'm not sure what ended up doing the trick, but it is working now. Thank you for the suggestions and information. This forum is so helpful.
944
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Posted April 1st, 2021 11:00
Glad to know touch screen is working again. Thanks for the update.
delluser718
1 Rookie
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5 Posts
1046
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Posted March 26th, 2021 16:00
I believe it was a Windows update.
Thank you for the link. I went to the first step and it says:
However, this computer DOES have a touch screen. Something must have happened in the update that makes it think it doesn't have a touch screen.