How to Troubleshoot Touchscreen/Touch Panel Issues

Summary: Follow the steps to help resolve the issues you are having when your touchscreen is not working correctly on your notebook or tablet.

Article Content


Symptoms

When your touchscreen is not working correctly on your laptop or tablet in Windows 7, 8(8.1) and 10, follow the steps to help resolve the issues you are experiencing.



Please attempt the following steps:
  1. Clean the LCD screen.
    1. Turn off the computer closely examine the condition of the screen.

  2. Take notice of any smudges or areas to be cleaned.

  • Use a microfiber cloth to remove any obvious dust and gently brush off any dirt particles.

  • Proper cleaning kits should be used to clean and keep your LCD displays in a crisp clear pristine condition.

  • Never spray any cleaning solutions directly on to the screen; spray it into the cleaning cloth.

  • Very gently wipe the screen in a circular motion. Do not press hard on the cloth.

  • Do not leave any liquid on the screen. Remove all excess moisture as it may damage your screen.

  • For stains that are hard to remove, repeat this procedure as needed.

  • Let the LCD screen dry thoroughly before you turn it back on.


  • When you have installed a screen protector, it may be preventing the touchscreen from registering that you are touching the screen and may need to be removed (this may occur if it is not designed for a capacitive touchscreen or has bubbles in it).

  • Shut down and restart the computer or tablet.
    SLN294951_en_US__1icon Note: When the touchscreen starts responding again, no further actions are needed.


  • Enable the touchscreen in Device Manager.

    In some rare instances, if the touchscreen is disabled in Windows Device Manager the touch functionality may not work.

    1. Press Windows key + R to open the Run dialog box.
    2. In the Run dialog box, type devmgmt.msc and click OK.
    3. In Device Manager window, expand Human Interface Devices.
    4. Right-click on HID-compliant touch screen and select Enable.
    SLN294951_en_US__1icon Note: The Enable option will be available if the touchscreen is disabled. If the Enable option is not available, proceed to the next step.


  • Calibrate the touchscreen.


    Click on the tab that matches the Operating System (OS) installed on your computer and perform the steps within that section to calibrate the touchscreen.

     

    1. In the Search box, type calibrate.

  • Touch or click Calibrate the screen for pen or touch input in the list of programs.

  • Touch or click the Calibrate button.

  • You will be asked to touch the crosshair on the screen each time it moves across or down the screen.

  • Touch or click Yes to save the calibration data.

  • Touch or click OK.
  •  

    1. Press and hold the Windows (SLN294951_en_US__3iC_Windows_Key_BD_v4) key, and then press the q key.

  • In the Search box, type calibrate.

  • Touch or click Calibrate the screen for pen or touch input in the list of programs.

  • Touch or click the Calibrate button.

  • You will be asked to touch the crosshair on the screen each time it moves across or down the screen.

  • Touch or click Yes to save the calibration data.

  • Touch or click OK.
  •  

    1. In the Search box, type calibrate.

  • Touch or click Calibrate the screen for pen or touch input in the list of programs.

  • Touch or click the Calibrate button.

  • You will be asked to touch the crosshair on the screen each time it moves across or down the screen.

  • Touch or click Yes to save the calibration data.

  • Touch or click OK.


  • When you have a 2-in-1 laptop running Windows 10, the tablet mode settings may be incorrect and could be causing the touchscreen not to respond, and needs to be changed. For more information, refer to Dell Knowledge Base article How to Enable or Disable Tablet Mode on your laptop in Windows 10.
  • Make sure the drivers and the BIOS for your computer are up to date. For information on how to download drivers and the BIOS, refer to Dell Knowledge Base articles How to Download and Install a Driver and What is BIOS and How to Download and Install the latest BIOS?
    SLN294951_en_US__1icon Note: Using the SupportAssist application provides automatic computer updates and detects issues that will be resolved for you. Let us take the effort out of maintaining your Dell Computer or Tablet. For more information about SupportAssist, browse to the SupportAssist for PCs and tablets page.
     
    SLN294951_en_US__1icon Note: The touchscreen driver is native to the operating system. Hence there is no specific touchscreen driver that is required to be downloaded and installed.


  • Run the online diagnostics to test the touchscreen. For more information refer Dell Knowledge base article How to use the Dell PC Diagnostics.
    SLN294951_en_US__1icon Note: The option to just run the Touch screen diagnostics, will be under Test a specific device or create a custom test.

  • Additional Resources

Touch screen may have intermittent issues or stop working due to power management settings

Troubleshooting desktop touchscreen displays after upgrading to Windows 10

Article Properties


Affected Product

Inspiron 3452, Latitude 7390 2-in-1, Inspiron 3668, Vostro 3670, OptiPlex 7050, Inspiron 7580, Inspiron 5488, Vostro 5370, XPS 8920, Inspiron 20 3064, OptiPlex 7060, Latitude 7290, Vostro 15 5568, Vostro 3470, Inspiron 24 5488, Inspiron 3264 AIO, Inspiron 24 3464, Vostro 5471, OptiPlex 3050 All In One, Latitude 5591, OptiPlex 7450 All In One, Latitude 5290 2-in-1, Latitude 5590, Latitude 7390, Vostro 3578, Latitude 7490, Inspiron 3252, Latitude 5491, Inspiron 3656, Latitude 5490, XPS 27 7760, Inspiron 3655, Inspiron 3452 AIO, OptiPlex 7460 All In One, Latitude 5290, OptiPlex 5250 All In One, Vostro 14 3468, Inspiron 3265, Inspiron 27 7775, OptiPlex 5050, OptiPlex 3050, Latitude 3390 2-in-1, Inspiron 15 7572, OptiPlex 5060, Latitude 3590, OptiPlex 3060, Latitude 3490, Inspiron 3268, OptiPlex 7760 All In One

Last Published Date

05 Dec 2020

Version

3

Article Type

Solution

Rate This Article


Accurate
Useful
Easy to Understand
Was this article helpful?

0/3000 characters