Never expected this could get so troublesome and complicated.

Its almost a month now that i haven't heard anything productive yet about me warranty extension request.

All i have is email conversations with a DELL guy without any kind of reference number. So basically i have not had a word with anyone if i don't have a service request number (that is what the customer service representative had to say after knowing that i only had a email conversation and don't have any reference number).

 

Attaching the screenshots for everyone to view.