re: http://forums.us.dell.com/supportforums/board/message?board.id=cc_faq&message.id=6

 

 

I think it is fair that folks get an idea of how this works from the consumer's POV.  You see, if you bought a laptop for $1300 one week and the next week the price of the "same" configuration of what you got was $1000 with either a rebate or 20% off or both, then you CANNOT ask Dell for a refund of $300.  Why?  Because Dell does NOT consider rebates or "sales" as a reduced price.  Folks here warned me of this, but I didn't listen.

 

When I called Dell, they told me EXACTLY as I am telling you now.  My computer had dropped in price well over $100 and it even had better "free" upgrades that my computer didn't have.  They offered me $50 credit back to my account OR $100 gift certificate to Dell's site.  I took the $100 gift card, but later realized that aside from desktops and notebooks, everything else at Dell's site is, how to put it nicely, "ultimate retail."

 

Be warned.