kwickt3ch

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7 years ago

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kwickt3ch

5 Posts

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7258

October 25th, 2019 07:00

U3417W, DDM, Surface Laptop 3 (New)

Hi all,

I just upgraded from a Surface Pro (2018) to a brand new Surface Laptop 3. Both using the Surface Dock for connectivity. Monitor is a U3417W. Surface Pro with DDM found the U3417W with no issues. DDM on the Surface Laptop 3 does not find the U3417W. No other changes in my setup, so I assume it is likely a driver issue with the Surface Laptop 3. Any other thoughts to get this working?

Side note: the Surface Laptop 3 did not originally load the right driver, so I loaded the one from the Dell support page for the U3417W. It now shows correctly in the Device Manager, but still no go.

Thanks!