UNSOLVED
Who should I call?
Hi,
Should I call customer service or technical support if I wish to know if I can get my monitor replaced by (hopefully) an A03? I tried both, but I'm being given all these automated options and none of them seem to really fit. When I called technical support, the closest thing I got to was for LCD TVs, and that isn't really spot on now, is it.
Once, someone actually answered my call, but as soon as I started talking about monitor issues he forwarded me to some place where I was forced to choose between Latitude, Inspiron and something else I can't remember. I hung up. :P
And when I try to e-mail Dell instead, I'm forced to enter a Service Tag since the 2407 doesn't show up in the list of products, only the 3007 does. Should I enter the Service Tag to my computer system, and just start rambling on about my monitor when (if) I get to talk to someone?
Haha, talk about getting far. ;)
-Riffe
Should I call customer service or technical support if I wish to know if I can get my monitor replaced by (hopefully) an A03? I tried both, but I'm being given all these automated options and none of them seem to really fit. When I called technical support, the closest thing I got to was for LCD TVs, and that isn't really spot on now, is it.
Once, someone actually answered my call, but as soon as I started talking about monitor issues he forwarded me to some place where I was forced to choose between Latitude, Inspiron and something else I can't remember. I hung up. :P
And when I try to e-mail Dell instead, I'm forced to enter a Service Tag since the 2407 doesn't show up in the list of products, only the 3007 does. Should I enter the Service Tag to my computer system, and just start rambling on about my monitor when (if) I get to talk to someone?
Haha, talk about getting far. ;)
-Riffe
