Is it just me, or do other people have as much trouble getting to the right person/place/Dell site to get an appropriate answer to a question or to resolve a problem.  I end up with multiple (automatically generated) emails telling me to email somewhere else.  None of the web site forms have the options I need to get a question through, and they don't allow me to type in my specifics---everything is just rejected out of hand and there is no alternative offered.  I don't like to spend a week just to get through to the appropriate place---although my latest effort is going to take even more than a week.  I just received my 4th automatically generated email telling me to email somewhere else!  And the claim to respond to emails in 24 hours is bull too.  My first response email took 48 hours.  (Using the telephone is even worse.  No matter who answers, they tell you its not their department and to call the same number you just called---but what is the right department??!!!!)